Customer Service Representative - Gastonia, United States - Gsmsince1927
Description
Great Pay & Benefits
Gastonia, NC, USA
Hourly
Full Time
*Paid time off, holidays, medical, dental, vision, short term disability, term life, recruitment incentive bonus, profit sharing, 401K, wellness program, employee assistance program*
**About GSM Services**
GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.
The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.
**Required Work Hours are:**
**Monday - Friday 8:00 am - 5:00 pm**
**occasional Saturday - 8:00 am - 12:00 pm**
**Skill Level:**
Maintain the overall quality and performance standards set forth by GSM Services and its leadership team to provide Comfort & Peace of Mind to our customers and co-workers
Answer incoming phone calls and direct calls
Make outbound follow up calls for service and sales as needed
Schedule appointments for service and sales
Take and relay phone messages
Provide information to customers
Greet guest entering the organization
Direct customers and co-workers to correct destination
Deal with queries from our customers and co-workers
Ensure knowledge of staff movements in and out of organization
Monitor visitor access and maintain security awareness
Provide general administrative and clerical support
Prepare correspondence and documents
Receive and sort mail and deliveries
Make 3 month happy calls
Make Residential Service confirmation calls
Confirm appointments for all divisions as needed
Perform other duties as assigned
**Requirements:**
Professional personal presentation
Information management
Attention to detail
Initiative
Reliability
Stress tolerance
Excellent verbal and written communication skills with internal and external teams and customers
Good computer skills, knowledge of common office applications such as Microsoft Word, Excel and Outlook
Demonstrated ability to multi-task in an intense, dynamic environment
Good interpersonal skills
Possess the ability to reach and write English to a High School Level
GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:
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