Tier III IT Engineer - Washington, United States - Banduri

Banduri Washington, United States

1 week ago

Description

Job Description

Job DescriptionSalary:

About Banduri

Banduri specializes in agile digital transformations and helping large organizations make continuous innovation their core competency. Central to Banduri's values and culture is the belief that everyone deserves to thrive. Our mission is to leave things better than we found them, make things that matter, and help our customers harness the power of change. We know that to do this requires radical candor, a dedicated focus on the users, and creativity. There are no big egos here. We are collaborators and team players. We want solutions-oriented problem solvers, critical thinkers, and committed creators who are passionate about what they do.

We are seeking an experienced Tier III IT Engineer to join a large scale digital transformation effort in support of a Federal agency. In this role you will manage and support issue resolution, cybersercurity provisioning, and customer support for Azure, O365, and other Windows applications, services, and workstations using tools such as Microsoft Endpoint Manager and Intune, PowerShell, and other app packaging tools and capabilities. The customer you will be serving is a Federal agency located in downtown Washington D.C.

This role interacts directly with users and requires excellent customer service skills and service.

MUST BE A US CITIZEN

Duties and Responsibilities:

Must have excellent working knowledge of PowerShell and Intune
Manage and maintain workstations and mobile devices using Microsoft Endpoint Manager
Scripting using PowerShell
Package applications for deployment using PowerShell deployment toolkit
Provide technical support to end-users
Expertise with endpoint Group Policies and GPOs
Conduct system upgrades and maintenance
Develop and maintain technical documentation
Provide guidance and support to colleagues and users
Guide/mentor junior engineers

Minimum Qualifications and Experience:

Education: Bachelor's degree in Computer Science or Information Technology, or equivalent experience or certifications
Experience: Three (5) years+ of experience in desktop management
Experience in Azure configuration, troubleshooting, and support
Experience with Microsoft Endpoint Manager/Intune
Experience with PowerShell scripting and app packaging
Experience with pushing Group Policies and ADMX templates
Knowledge of Windows operating systems (Win10+) and Office 365
Providing Tier 1 through Tier 3+ technical support to users
Excellent problem-solving skills
Strong communication skills (written and verbal) and the ability to work effectively with others
Adept at conveying complex technical concepts to diverse audiences
Due to the nature of the work (US Federal Govt), only US Citizens are eligible
Successful background investigation is required

Desired Qualifications:

Excellent customer service skills
Ability to prioritize service requests and provide an exceptional customer experience
Ability to learn new technologies and troubleshoot complex issues
Ability to define root causes and assess impacts
Ability to develop mitigations, procedures, and processes to reduce and/or eliminate recurring issues
Ability to identify and assess threats to infrastructure, services, and applications and recommend mitigations and remediations

Banduri is committed to a diverse and inclusive workplace. Banduri is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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