Clinical Svcs Admin Asst - Irving, United States - Baylor Scott & White Health

Description

JOB SUMMARY

The Clinical Services Administrative Assistant is accountable for providing secretarial and administrative help services in a clinical/patient care setting. Is accountable for charge entry and/or reconciliation, scheduling, maintaining files, phone reception, customer service, and conducting special projects and assignments for the assigned clinical department(s). Duties require a thorough knowledge of the assigned clinical department(s) in order to perform the necessary duties.

ESSENTIAL FUNCTIONS OF THE ROLE

• Receives, greets and screens visitors/patients and/or telephone calls in a courteous manner and notifies the appropriate person, takes and relays accurate messages, and answers routine inquiries.
• Performs a wide variety of administrative tasks to prepare correspondence, meeting minutes, patient care delicate information, specimens, reports and department data which may be confidential in nature. May transcribe medical dictation notes. May process patient records, admission, coding/billing.
• Coordinates department schedule for procedures or patient appointments, as well as other duties related to maintaining the clinical department's daily schedule. May escort patient(s) to room.
• Establishes, maintains, and updates record keeping and filing systems; classifies, sorts, and files correspondence, articles, reports, and other paper or non-paper documents and media.
• Attends department meetings which includes taking, preparing, and distributing the minutes to appropriate personnel.
• Performs charge entry and/or reconciliation as assigned by the Supervisor or Manager.
• Maintains an appropriate level of office supplies and keeps work areas well stocked.
• Performs a variety of special projects and duties, as requested, in order to help the department's needs.
• May maintain orders and receive medical records through the chart-tracking system in accordance with established policies and procedures as required.
• May communicate with physicians, patients and healthcare staff to ensure relevant patient information is mutual with appropriate parties as required.

KEY SUCCESS FACTORS

• Knowledge of clinical office procedures and patient confidentiality requirements.
• Able to provide consistently excellent customer service with lenity, patience and confidence.
• Able to maintain the confidentiality of delicate and confidential information obtained through the course of completing assignments.
• Social skills to interact with a wide-range of constituencies.
• Skilled in document management, including sorting and filing techniques, and records retention to maintain accurate records.
• Able to communicate thoughts clearly; both verbally and in writing.
• Must be able to read, write and follow instructions and flow chart protocols.
• Able to maintain a calm and helpful attitude, even under times of stress, and take appropriate and reasonable steps to resolve issues.
• Able to work carefully, with a high attention to detail.
• Advanced computer skills, including but not limited to: typing, information security, electronic medical documentation, hand held scanning and email.
• Proficient with MS Office suite including Word, Excel, PowerPoint.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level