- Create a welcoming environment to the residence hall using excellent customer service
- Maintain positive working relationships with students, staff, guests, and the public
- Perform basic administrative work as requested by supervisor, Desk Manager or Graduate/Professional staff
- Log pertinent communications received by staff that impact the processes, community, or behaviors of the team
- Document policy violations and contact proper professionals (followed by filling out paperwork such as logging communications or providing an incident summary as needed or requested by supervisor)
- Follow lockout key process (includes distribution, contacting supervisors or other staff as defined by protocol) in StarRez system
- Log mail and packages according to dictated protocols
- Contact appropriate response team members as needed (i.e. Student Staff or Head Staff on Duty, Public Safety) according to outlined Residential Life processes
- Keep in contact with supervisor, notifying them of any pertinent information that impacts the desk or community
- Maintain departmental dress code as verbalized by Residential Life
- Maintain confidentiality of information passing through the desk, only sharing all information with your supervisor and other designees as identified during training.
- Organize process of checking in and out desk equipment and supplies (vacuum, games, tools, etc.)
- Properly log and issue the loaning of supplies or equipment in StarRez system
- Submit hours appropriately through timekeeping system (i.e. Kronos clock-in and clock-out)
- General office responsibilities including, but not limited to, filing, answering phones, greeting visitors, deliveries, record keeping, and other duties as assigned.
- Are you currently in good academic standing with the University?
- Yes
- No
- Are you currently in good conduct standing with the University?
- Yes
- No
Residential Life Desk Attendant - Terre Haute, United States - Indiana State University
Description
Residential Life Desk AttendantBookmark this Posting | Print Preview | Apply for this Job
Please see Special Instructions for more details.
Required training for position will start August 12, 2024 through August 15th, 2024.
All student employees will be required to submit employment verification documents on their first day of work.
For a list of acceptable documentation, follow this link:
Position Details
Position Details
Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours. Comments to Applicants
Required training for position will start August 12, 2024 through August 15th, 2024.
All student employees will be required to submit employment verification documents on their first day of work.
For a list of acceptable documentation, follow this link:
Notice of Vacancy Number ST Job Title Residential Life Desk Attendant Job Category Regular Student Job Job Type Regular Student Jobs Position Class Code 82100 Student Employee Student Pay Grade 999 Hourly Wage/Salary 9.
Working and providing customer service at one of the Residential Life Hall or Apartment Front Desks.
Specific Responsibilities
Primary customer service and student support at Residential Life front desk locations.
Work Schedule
There are two-hours shifts throughout the week. Desk Operations may range from 6:30 AM to 12:30 AM. Scheduling assigned per availability in WhentoWork scheduling platform.
Desired Start Date 08/12/2024 Open Date 03/28/2024 Close Date 04/28/2024 Required Relevant Education & Experience High School diploma or GED Required Field(s) of Study
Indiana State University student enrolled in at least 6 credit hours.
Preferred Relevant Education and Experience Supervisory Responsibilities This job has no supervisory responsibilities. Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations Knowledge, Skills and Abilities Able to adapt to change, Able to learn and retain information, Able to multitask, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Excellent leadership skills, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Willing to interact with students, Willing to work extended hours during events and peak seasons, when required, Work effectively with a diverse community Other Knowledge, Skills and Abilities NCAA Guidelines
All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith.
For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.
No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation.
Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.
Job DutiesEssential Duties and Responsibilities
All desk staff must complete training to maintain their position.
o Critical Thinking/Problem Solving:
Exercise sound reasoning to analyze issues, make decisions, and overcome problems.
The individual is able to obtain, interpret, and use knowledge, facts, and data in the process, and may demonstrate originality and inventiveness.
o Oral/Written Communications:
Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization.
The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.
o Teamwork/Collaboration:
Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.
o Digital Technology:
Select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems.
o Leadership:
Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others.
The individual is able to assess and manage his/her emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work.
o Professionalism/Work Ethic:
Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image.
The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.
o Career and Self Development:
Identify and articulate one's skills, strengths, knowledge, and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth.
The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities, and understands how to self-advocate for opportunities in the workplace.
o Equity and Inclusion:
Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. The individual demonstrates openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and understand individuals' differences.
Career Competencies
Competency:
Leadership Competency:
Professionalism/Work Ethic Competency:
Digital Technology Competency:
Critical Thinking/Problem Solving
Applicant Documents
Required Documents
Optional Documents
Supplemental Questions
Required fields are indicated with an asterisk (*).