Customer Service Rep - Chicago, United States - Exela Enterprise Solutions, Inc.

Description

Job Summary/Objective

Fill in at multiple accounts for employees who are out on schedule and unscheduled leave, preforming a variety of duties.

Essential Functions and Responsibilities:

The right candidate must demonstrate agility and schedule flexibility. Assignments and dispatches can come at a moment's notice. Perform a variety of duties in copy, print, scanning, mail, shipping/receiving, fax, reception, hospitality and records departments Lift heavy boxes, files, or paper when needed Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude Demonstrate flexibility in satisfying customer demands in a high volume, production environment Adhere to business procedure guidelines and safety procedures Take direction from supervisor or site manager Maintain all logs and reporting documentation; attention to detail Perform other duties as assigned getting instructions on new assignments. Technical Qualifications Proficient computer/PC skills Locating, compiling and distributing requested files, documents and information Maintaining daily productivity logs in order to monitor department activities and work.

Qualifications

Required:

• H.S. diploma or equivalent
• Ability to read, write and speak English
• Required to work at computer for long periods
• Required to to stand, walk, simple grasp, reach with hand and arms.
• Required to regularly sit, talk or hear
• Required to possess close vision and ability to focus
• Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
• Repetitive motion is required; may require twisting/bending/climbing
• May lift up to 25 lbs. frequently
• Required valid driver's license
• May be required to drive
• Must have a flexible schedule for travel

Preferred:

• Previous Customer Service experience
• Repetitive motion is required: may require twisting/bending/climbing