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- Technical evaluations and repairs of warranty returns
- Participate in problem solving teams
- Write post evaluation customer reports as needed
- Process shipping and receiving, and movement of PIC products at Menomonee Falls site
- Enter return and evaluation data in the VISTA system.
- Support follow-up on issues within the customers and factories.
- Same day responses to internal and external customers with emergency requests.
- When needed, Provide PIC customer service, and administrative support
- Utilize customers' online quality portals to post evaluation results when required.
- Assist customer service, credit reps and customers in the resolution of billing issues as needed
- Help to ensure compliance with all corporate and local EHS policies
- Facilitate ongoing continuous improvement in support of quality, productivity and growth objectives
- Troubleshoot malfunctions and perform basic root cause analysis on products under test and report findings.
- Issue DMRs and work with suppliers on direct source nonconformances.
- Training to operate within all lab locations.
- Ability to work effectively with customers, suppliers, factories, and cross-functional teams.
- Strong analytical and problem-solving skills.
- Organized, self-motivated, and able to execute tasks with minimal supervision.
- Understanding of inspection techniques, and processes.
- Experience with mechanical and electrical measurement tools, basic hand and power tools.
- Ability to read schematics and technical diagrams
- Capable of lifting and moving objects up to 35 pounds.
- Application of quality tools (Six Sigma, lean, cost of quality, etc.) desired.
- Knowledgeable in problem solving tools such as Six Sigma, 8D, Root cause analysis, and SPC desired.
- Working knowledge of FMEAs, pFMEAs, gauge R&R / MSA and control plans desired.
- At least 2-year degree (or equivalent) in technical field desired.
Quality Technician I - Menomonee Falls, United States - Axelon
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Description
Quality Technician IHours: 7a-4p or 8a-5p - site can be flexible
The primary function of this position is to provide quality support for customers through product evaluation, testing, investigations, and communications.
SPECIALIZED KNOWLEDGE:
ADDITIONAL INFORMATION: