systems administrator - Portland, United States - PFCU Credit Union

Description

Systems Administrator
Summary

To assist the credit union in achieving its mission statement, " PFCU WILL DELIVER FINANCIAL WELL-BEING WITH VALUE, CONVENIENCE AND EXCEPTIONAL SERVICE". The System Administrator's role is to manage computer software systems, servers, and network connections to ensure high levels of availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with PFCU organizational goals, industry best practices, and regulatory requirements. Support, model & adhere to PFCU's Service Standards as outlined in My MARC. The System Administrator role is a Hybrid role, an employee in this role is REQUIRED to Travel to the Portland Michigan Head Quarters location a minimum of twice a month.
Essential Functions, Duties, & Responsibilities

• Implements, supports, documents and maintains the hardware, software, data and networks in accordance with credit union policy and procedures.
• Ensure the confidentiality, integrity and availability of data on hosted servers, computers, databases, and during data transfer in accordance with PFCU policy and industry best-practices.
• Manage user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
• Provides second level technical support to users concerning application and database server operations.
• Identify, anticipate, mitigate, troubleshoot, and resolve hardware and software problems on servers, client stations, backups and storage devices.
• Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
• Develops, supports and maintains vendor relationships with all technical vendors in accordance with procedural guidelines and conduct standards outlined in PFCU's policies and procedures.
• Support department vendor billing processes by collecting and authorizing the payment of invoices, as assigned by department management.
• Develop, facilitate and enhance business continuity plans in accordance with established procedural guidelines and policies.
• Supports the evaluation of risks associated with IT activities in accordance with Credit Union policies and procedures.
• Serves as Primary Domain Administrator for PFCU.
• Administrate and/or Support network routers and firewall(s).
• Installs, configures, and maintains VoIP phone system.
• Installs, configures and maintains application and storage servers
• Assists Network Administrator in installation, maintenance and configuration of network appliances and switches, as needed.
• Monitors all systems for performance and misuse; reports misuse to appropriate authorities.
• Seek training opportunities to develop or enhance through training, conferences, reading etc.
• Willingly participate in and attend educational functions and meetings as requested by management
• Perform other duties as assigned.

Regulatory Compliance

Follows regulatory and policy compliance requirements which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), Red Flag and Anti-Money Laundering (AML) Regulations, and other compliance related policies.
Confidentiality

This position requires maintaining confidentiality with regard to non-public information about our members, employees and the Credit Union. We must protect the confidentiality of member information. Financial transactions are confidential and private. With account access, employees are to handle member information responsibly and confidentially.
Security

To ensure the safety and security of all employees, employees must follow all security policies and procedures at all times. Security is the responsibility of all employees.
Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Requirements

Two-year college degree or completion of specialized certification /licensing or specialized training in a similar or related field.

Work Experience

• Three to five years of system administration experience, or a combination of education and experience commensurate with the requirements of the position
• Operational knowledge of Windows Server operating systems
• Operational knowledge of server virtualization
• Operational knowledge of router/switch configuration
• Ability to adapt, integrate, and modify existing programs or vendor-supplied packaged programs for use with existing information systems
• Ability to troubleshoot and perform routine maintenance on servers, computers, and peripheral equipment

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, clients, members, and the general public.
Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have the capability to deal with problems involving concrete variables in standardized and non-standardized situations.
Other Skills & Abilities

• Excellent knowledge of the credit union's core system.
• Excellent working knowledge of the forms and documentation used by the credit union.
• Strong knowledge of credit union products and services.
• Excellent understanding of the Credit Union departments and procedures.
• Punctual, self-motivated, confident and accurate.
• Excellent communication and interpersonal skills both written and verbal.
• Able to stay calm under pressure.
• Professional attitude; supportive management.
• Neat and professional in appearance and dress.
• Ability to create good word of mouth; proven ability to effectively refer products and services. Excellent math skills.
• Aptitude for handling money and detailed work.
• Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, coin and money counting machines, computer, and telephone.
• Good typing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, and feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in work environment is usually moderate. While performing the duties of this job, the employee occasionally works near moving mechanical parts, and is occasionally exposed to risk of electrical shock.
Mental Demands

The employee is frequently required to use alertness, precision, resourcefulness, problem solving, numeric calculations, persuasiveness, auditory perception, memory, creativity, judgment, writing ability, reading ability, reasoning, imagination, patience, visual perception, comparing, and analyzing.

PFCU is an equal opportunity employer.

Requirements

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements

listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

Minimum Requirements

• Three to five years of system administration experience, or a combination of education and experience commensurate with the requirements of the position
• Operational knowledge of Windows Server operating systems
• Operational knowledge of server virtualization
• Operational knowledge of router/switch configuration
• Ability to adapt, integrate, and modify existing programs or vendor-supplied packaged programs for use with existing information systems
• Ability to troubleshoot and perform routine maintenance on servers, computers, and peripheral equipment

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or

government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively

present information and respond to questions from groups of managers, employees, clients, members, and the general

public.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have

the capability to deal with problems involving concrete variables in standardized and non-standardized situations.

Other Skills & Abilities

• Excellent knowledge of the credit union's core system.
• Excellent working knowledge of the forms and documentation used by the credit union.
• Strong knowledge of credit union products and services.
• Excellent understanding of the Credit Union departments and procedures.
• Punctual, self-motivated, confident and accurate.
• Excellent communication and interpersonal skills both written and verbal.
• Able to stay calm under pressure.
• Professional attitude; supportive management.
• Neat and professional in appearance and dress.
• Ability to create good word of mouth; proven ability to effectively refer products and services. Excellent math skills.
• Aptitude for handling money and detailed work.
• Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, coin and money counting machines, computer, and telephone.
• Good typing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform

the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use

hands to finger, handle, and feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee

frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The

employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close

vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing

the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions. The noise level in work environment is usually moderate. While performing the duties of this

job, the employee occasionally works near moving mechanical parts, and is occasionally exposed to risk of electrical shock.

Mental Demands

The employee is frequently required to use alertness, precision, resourcefulness, problem solving, numeric calculations,

persuasiveness, auditory perception, memory, creativity, judgment, writing ability, reading ability, reasoning, imagination,

patience, visual perception, comparing, and analyzing.