HVAC Call Taker - Sarasota, United States - Good Life Brands, LLC

Description

Job Description

• Create a positive customer experience.
• Respond to incoming inquiries from current customers and potential customers in a friendly manner with timeliness and accuracy.
• Communicate effectively with customers, vendors, technicians, sales staff and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information.
• Maintain complete, accurate and updated information in the customer database.
• Perform administrative duties to assist with the overall efficiency of the operation.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Perform to CCS I performance metrics.
• Perform other duties as assigned.

• Customer Service experience preferred, but not required.
• High School diploma or GED required.
• Strong ability to communicate clearly in a positive, nurturing manner.
• Basic computer skills required.
• Team player working in a team environment.
• Excellent customer service skills with the desire to exceed customer expectations. Must be highly organized with good attention to detail and follow through.
• Geographical knowledge of service area and/or map reading skills.

• Occasionally lift 5-10 pounds.
• Have good visual acuity and sufficient functioning to operate computer-aided call management hardware, software and communications equipment.
• Regularly spends long hours sitting and using office equipment and computers (80% of the time) in a cubicle office environment.
• Spends a majority of the evening and early mornings on the telephone interacting with customers and technicians.
• Ability to work extended hours, nights, or weekends.

• Maintain confidentially on all private, sensitive, and proprietary business issues and concerns.
• Willing to continue professional development through continued training.
• Willing to work normal business hours outside of normal evening work schedule, if needed.