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    Guest Room Attendant - Redmond, United States - Soul Community Planet

    Soul Community Planet
    Soul Community Planet Redmond, United States

    1 week ago

    Default job background
    Description
    Guest Room Attendant
    SCP is seeking a housekeeper for our incredible property in
    Downtown Redmond Oregon.

    We See You & We Want You On Our Team

    The Guest Room Attendant is the unsung hero of the guest
    experience, however, we will always sing your praises
    Specializing in immediate gratification, the WOW-factor,
    attention-to-every-little-detail, and the creation and
    re-creation of ambiance and brilliance, this team member is one
    of our most important contributors to the guest experience.

    The Guest Room Attendant is rarely alone in their
    pursuit-of-cleanliness. They contribute to guest services and
    Hotel success through teamwork.

    Work alongside a hardworking, fun, and tight-knit team at our
    fantastic downtown hotel.
    Competitive Pay of $17 + tips eligible for personal and
    professional growth opportunities.


    What You Will Tackle:

    • Anticipate guests' needs, respond promptly, and acknowledge all
    guests, however busy and whatever time of day.


    • Observing guest reactions and conferring frequently with team
    members to ensure guest satisfaction.


    • Maintain positive guest relations at all times. Resolve guest
    complaints to over-the-moon satisfaction.


    • Follow Hotel policies with lost and found items.
    • Adhere to Hotel requirements for guest and team member
    accidents or injuries and in emergency situations.


    • Continuously promote sanitation, safety, and security efforts.
    • Encourage Social Media/5-star compliments or reviews on OTA's.
    • Ensure guest over-the-moon satisfaction by providing a

    sparkling-clean, obsessively-organized guest room by:

    • Making beds.
    • Dusting.
    • Vacuuming.
    • Cleaning and sanitizing bathrooms.
    • Removing trash, door hangers, and laundry bags.
    • Organizing promotional materials.
    • Perform turndown service or other actions to prepare the room
    for imminent guest arrival (turning on lights and heat in cold
    weather, etc).


    • Clean extra rooms above daily quota upon request.
    • Organizing, maintaining, and taking inventory of linens,
    cleaning supplies/equipment, and amenities.


    • Keep all supplies, cleaning materials, and clean linens secure,
    free of clutter and hazards, and in assigned storage areas where
    others can find them and prevent losses or damages.


    • Ensure equipment and facilities are inspected, cleaned, and in
    proper operational conditions at all times.


    • Appropriately notifying a Supervisor or Engineer of maintenance
    issues.


    • Inspect, plan and ensure that all materials and equipment are
    in complete readiness for service.


    • Maintain knowledge of correct maintenance and use of equipment.
    • Maintain knowledge of and comply with all departmental
    policies, service procedures, and standards.


    • Other duties as assigned.

    * * The Essentials:
    • Must be a United States citizen or possess a valid work permit.
    • Must be able to read, write, and speak English. Fluency in
    other languages is beneficial.


    • Must be able to accurately follow instructions, both verbally
    and written.


    • Ability to work a flexible schedule that may include evenings,
    weekends, and holidays.


    • High school diploma or equivalent.
    • Previous Housekeeping experience is preferred, but not
    required." />
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