Customer Experience Specialist - United States - Red8

    Red8
    Red8 United States

    6 days ago

    Description
    Responsibilities
    The Customer Experience Specialist (CES) is responsible for ensuring an exceptional end-to-end client experience across all managed IT services. This role serves as the primary advocate for the customer, bridging communication between clients and technical teams while proactively managing satisfaction, expectations, and service outcomes.
    • Serve as a primary point of contact for assigned managed services clients
    • Monitor client satisfaction across service desk interactions, projects, and ongoing support
    • Proactively communicate service status, escalations, and resolutions
    • Coordinate with Service Desk, NOC, Engineering, and Project teams to ensure seamless service delivery
    • Track and manage SLAs, response times, and resolution metrics
    • Identify recurring issues, trends, and improvement opportunities
    • Conduct regular client check-ins, QBRs, and service reviews
    • Ensure accurate documentation of client interactions, feedback, and action items in CRM/PSA tools
    • Advocate for client needs internally while aligning expectations with contractual scope
    • Support onboarding of new managed services clients
    • Assist in renewal readiness by identifying risks and opportunities for service enhancement
    Qualifications / Education
    What You Need for this Position
    • MSP or IT services industry experience
    • ITIL Foundation knowledge
    • Experience conducting QBRs and customer health assessments
    • Familiarity with SLA and KPI reporting
    Skills
    • 2+ years experience in customer experience, customer success, or account coordination (IT or MSP preferred)
    • Strong understanding of managed IT services (service desk, networking, cloud, security, backups, etc.)
    • Exceptional written and verbal communication skills
    • Strong organizational and follow-up abilities
    • Ability to translate technical concepts into customer-friendly language
    • Experience with PSA, CRM, or ticketing systems (ConnectWise, Autotask, ServiceNow, etc.)
    • Calm, professional demeanor when handling escalations
    • Customer-first mindset with a proactive approach to problem-solving
    Insight Investments, Corp is an Equal Employment Opportunity/Affirmative Action employer
    and all qualified applicants will receive consideration for employment without regard to
    race, color, religion, national origin, gender, age, sexual orientation, gender identity,
    disability, status as a Veteran or other protected classification
    Division

  • Work in company Remote job

    Client Experience Specialist

    Only for registered members

    The Client Experience Specialist is a service-minded professional who manages all non-licensed and limited licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties.This position requires multitasking ...

    United States

    1 month ago

  • Work in company

    Client Experience Specialist

    Only for registered members

    The Client Experience Specialist will play a pivotal role in a dynamic and client-focused support team dedicated to educating, empowering, and advocating for our clients. The primary responsibility will be to address and resolve client inquiries through clear, effective verbal an ...

    United States

    6 days ago

  • Work in company Remote job

    Client Experience Specialist

    Only for registered members

    The Client Experience Specialist manages all non-licensed aspects of transactions to create seamless experiences for agents, consumers, and deal parties. · Perform non-licensed administrative tasks for real estate agents. · ...

    United States

    1 month ago

  • Work in company

    Client Experience Specialist

    Only for registered members

    The Client Experience Specialist is a service minded professional who manages all non-licensed and limited licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. · ...

    United States

    6 days ago

  • Work in company Remote job

    Client Experience Specialist

    Only for registered members

    The Client Experience Specialist is a service-minded professional who manages all non-licensed and limited licensed aspects of the transaction to create a seamless experience for agents, consumers and deal parties. · Perform non licensed administrative tasks for real estate agent ...

    United States

    1 month ago

  • Work in company Remote job

    Customer Experience Specialist

    Only for registered members

    We are seeking a Customer Experience Specialist to support customers by handling inquiries, resolving issues, and ensuring a high-quality customer experience across digital communication channels. · Respond to customer inquiries via email, chat, and phone as needed · Provide accu ...

    United States

    1 week ago

  • Work in company

    Customer Experience Specialist

    Only for registered members

    Bridging the gap between customers and internal product engineering teams to ensure clients get the most out of our eCommerce SaaS platform. · ...

    United States of America

    1 month ago

  • Work in company Remote job

    Client Experience Specialist

    Only for registered members

    The Client Experience Specialist is a service minded professional who manages all non-licensed and limited licensed aspects of the transaction, · from contract to close, to create a seamless experience for the agent, consumer and all deal parties. · ...

    United States

    3 weeks ago

  • Work in company

    Member Experience Specialist

    Only for registered members

    At Facet, we are revolutionizing financial planning by putting our members at the heart of everything we do. · ...

    United States

    6 days ago

  • Work in company Remote job

    Client Experience Specialist

    Only for registered members

    The Client Experience Specialist is a service minded professional who manages all non-licensed and limited licensed aspects of the transaction from contract to close to create a seamless experience for the agent consumer and all deal parties. · This position is 100% remote and wi ...

    United States

    1 month ago

  • Work in company

    Trial Experience Specialist

    Only for registered members

    You are searching for your opportunity to impact the experience of SaaS prospects at the very start of their customer journey. You will demonstrate best-in-class service and be a subject matter expert on how HighLevel can solve a prospect's business challenges. · Identify, engage ...

    United States

    3 days ago

  • Work in company Remote job

    Client Experience Specialist

    Only for registered members

    The Client Experience Specialist is a service-minded professional who manages all non-licensed and limited licensed aspects of the transaction, from contract to close. · To perform the job successfully, an individual should demonstrate self-motivation, people skills and technical ...

    United States

    3 weeks ago

  • Work in company Remote job

    Customer Experience Specialist

    Only for registered members

    The Customer Experience Specialist plays a valuable support role by providing a superior level of service to all customers to address their needs expediently. · Receive inbound customer calls, identify caller needs, establish a payment schedule and resolve conflict to achieve the ...

    United States

    1 month ago

  • Work in company

    Customer Experience Specialist

    Only for registered members

    We are seeking a Customer Experience Specialist to provide exceptional guest experiences in our Firearms/Sporting Goods departments. Ensure world-class customer service and maintain product knowledge. Organize and maintain firearms inventory. Complete forms accurately and assist ...

    United States

    2 days ago

  • Work in company

    Customer Experience Specialist

    Only for registered members

    Createanexceptionalshoppingexperiencebydemonstratingproductknowledgeassessingcustomersneedsandprovidingsolutionsmaximizecustomersatisfaction. · Provideshighlevelofcustomersatisfactionthroughexcellentservice. · Greetseachcustomeruponcontactassessesneedsandsuggestsalternativeoption ...

    United States

    4 days ago

  • Work in company Remote job

    Client Experience Specialist

    Only for registered members

    The Client Experience Specialist is a service-minded professional who manages all non-licensed and limited licensed aspects of the transaction from contract to close to create a seamless experience for the agent consumer and all deal parties. · Perform non-licensed administrative ...

    United States

    1 month ago

  • Work in company Remote job

    Client Experience Specialist

    Only for registered members

    The Client Experience Specialist is a service-minded professional who manages all non-licensed and limited licensed aspects of the transactionThe key to success in this role is the ability to multitask, solve problems and communicate effectively with agents, clients, · third part ...

    United States

    1 month ago

  • Work in company

    Client Experience Specialist

    Only for registered members

    The Client Experience Specialist is a service-minded professional who manages all non-licensed and limited licensed aspects of the transaction to create a seamless experience for the agent, consumer and all deal parties. · This position requires multitasking, problem-solving and ...

    United States

    6 days ago

  • Work in company

    Client Experience Specialist

    Only for registered members

    The Customer Experience Specialist role at Machinio plays a key part in the growth of our fastest-growing product... deliver an exceptional customer experience. · ...

    United States

    3 weeks ago

  • Work in company

    Customer Experience Specialist

    Only for registered members

    We're a small tight-knit team working to clean up the global food supply provide healthy food to everyone and build Don't Die into the most influential ideology in the world. · We are seeking a passionate and dynamic individual to join our team as a Customer Service Agent. · ...

    United States

    6 days ago

  • Work in company

    Trial Experience Specialist

    Only for registered members

    +You are searching for your opportunity to impact the experience of SaaS prospects at the very start of their customer journey. · ++Identify, engage and nurture new customer relationships · Align solutions to the customer's goals, needs and objectives · Develop strong rapport wit ...

    United States

    4 days ago

Jobs
>
Customer experience specialist