Default Client Support Specialist II - Jacksonville

Only for registered members Jacksonville, United States

1 month ago

Default job background
+ Manage case backlog to departmental standards + Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements + Understand and follow company and departmental guidelines and policies for customer interaction + Effectively use knowledge base, along with all resources available to drive resolution + Collaborate with business partners across multiple business functions
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  • The Default Client Support Specialist II serves as a subject-matter expert and product-area specialist
  • ,
  • acting as an escalation point, this role ensures timely and consistent resolution of complex issues, addressing customer questions, concerns,
  • ,
  • and errors related to their use of MSP.

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