PMO Manager - Caldwell - Johnson Thermal Systems

Description

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Summary:
The Project Management Office Manager leads enterprise project execution for MCG's Enclosure portfolio, ensuring data center and hyperscale projects are delivered with precision, speed, and predictability. This role serves as the primary steward of execution discipline across highly complex, schedule driven, and customer visible programs where safety, quality, uptime, and reliability are nonnegotiable. The PMO Manager acts as a strong advocate for hyperscale and Mission Critical customers while ensuring MCG achieves operational excellence, margin discipline, and scalable growth. Success in this role requires deep partnership with operations, engineering, supply chain, and construction teams to balance customer commitments with capacity, risk, and execution reality.

Accountabilities:

• Provide strategic leadership and governance for MCG's Enclosure project portfolio, including data center and hyperscale customer programs

• Serve as the voice of the customer by ensuring customer requirements, service level commitments, and delivery expectations are clearly understood, documented, and executable

• Advocate for customer outcomes while maintaining disciplined scope control, commercial alignment, and operational feasibility for MCG

• Partner closely with operations and manufacturing leadership to align project commitments with capacity, labor, material availability, and production sequencing

• Establish and enforce standardized project management methodologies, controls, and stage gates appropriate for mission critical delivery

• Translate customer technical, schedule, and quality requirements into executable project plans, milestones, and deliverables

• Drive cross functional alignment across engineering, procurement, manufacturing, quality, logistics, and field execution to support on time delivery

• Oversee project planning, scheduling, cost control, and resource allocation for large scale, fast track programs with limited tolerance for schedule variance

• Implement portfolio management discipline to balance concurrent hyperscale programs, avoid resource overload, and support rapid reprioritization when customer needs shift

• Monitor project health, risks, and dependencies and communicate proactively with executive leadership and customers

• Establish clear escalation pathways to resolve issues quickly and protect customer delivery commitments

• Define, measure, and report mission critical KPIs including schedule adherence, customer satisfaction, quality, safety, change velocity, and margin performance

• Develop executive and customer facing scorecards that clearly connect project performance to customer outcomes and MCG Enclosure business objectives

• Coach, mentor, and elevate Project Managers to operate confidently in high pressure, customer facing, mission critical environments

• Build PM capability in executive level communication, risk based decision making, and customer engagement

• Drive a culture of continuous improvement focused on execution predictability, customer experience, and operational scalability

• Evaluate and deploy PM tools that integrate with ERP, manufacturing systems, and scheduling platforms to improve visibility and responsiveness

• Build trusted, long term relationships with hyperscale customers and key partners

• Anticipate and mitigate risks related to schedule volatility, design changes, supply chain disruption, and capacity constraints

• Stay current on data center, mission critical, and hyperscale delivery trends and best practices

• Perform other duties as assigned

• Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
 Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. xhuatnn

 Attributes

• Safety First: Champion a culture where safety, quality, and reliability are foundational to Mission Critical delivery
• Customer Advocate: Represent hyperscale customer priorities while ensuring disciplined execution and business alignment
• Operational Partner: Collaborate deeply with manufacturing and operations to deliver executable commitments
• Be Transparent: Communicate clearly, early, and often with customers and internal stakeholders
• Be Decisive Under Pressure: Make sound decisions in fast paced, high consequence environments
• Always Reliable: Deliver predictable outcomes in environments with zero tolerance for failure
• Grit: Demonstrate resilience, urgency, and disciplined follow through

Required Knowledge/Experience:

•Equivalent combination of education and relevant work experience required; Bachelor's degree in Manufacturing, Engineering, Operations Management, or related field preferred.

• Eight or more years of project management experience, including at least three years leading mission critical or large scale industrial programs

• Demonstrated experience delivering data center, hyperscale, or other mission critical infrastructure projects

• Strong customer facing leadership experience with hyperscale or enterprise customers

• Proven ability to balance customer advocacy with scope control, operational capacity, and margin accountability

• PMP, PgMP, or equivalent certification strongly preferred

• Exceptional executive level communication skills, both written and verbal, with the ability to engage confidently with customers, executives, and cross functional leaders

• Proven track record of coaching project managers to higher levels of performance in complex, customer visible environments

• Demonstrate strong analytical, organizational, and problem solving skills

• Proficiency with project management and scheduling tools such as MS Project, Primavera, Smartsheet, or similar platforms

 Supervisory Requirements
• Lead and develop a team of Project Managers and Project Coordinators supporting mission critical programs

• Establish clear expectations for customer engagement, execution discipline, and operational partnership

• Coach team members to operate effectively with hyperscale customers, including executive communication, escalation management, and change control

• Drive accountability through structured performance management and development planning

• Build a high performing, customer focused PMO culture capable of scaling with hyperscale demand

• Partner with Human Resources to recruit, onboard, and retain top project management talent with mission critical experience
 

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