Sr. Customer Experience Partner - West Haven - Element Solutions Inc

    Element Solutions Inc
    Element Solutions Inc West Haven

    5 hours ago

    Description

    About Element Solutions Inc

    Element Solutions Inc is a business segment renowned worldwide for its commitment to revolutionizing the electronics industry with a legacy spanning over a century.

    We provide comprehensive solutions and technical services empowering businesses in today's competitive landscape, across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage infrastructure and AI. Our 5C values; Challenge Commit Collaborate Choose Care are the foundation of our organization which employees embrace in their interactions with customers colleagues stakeholders driving financial performance creating rewarding work environment.

    About this Role

    • Maintains focus on Customer Satisfaction managing day-to-day activities customer accounts regional parteners performing root cause analysis identify issues propose solutions acting as key interface customer account site-buyers handles all customer interactions courteous helpful professional manner works closely manufacturing planners logistics personnel order keep supply line free interruptions completes training follows policies/procedures.
    • Associate degree required Bachelor degree preferred minimum years experience demonstrated expertise customer service preferably within manufacturing logistics-driven environment proven ability support complex requirements coordination supply chain production logistics teams excellent written verbal communication skills English ability communicate clearly professionally internal external stakeholders strong sense urgency exceptional follow-up ownership mindset ensuring timely resolution issues inquiries highly organized self-motivated resourceful manage multiple priorities simultaneously fast-paced environment demonstrated problem-solving drive resolve efficiently effectively proficient standard computer applications quickly learn adapt new systems tools comfortable working multiple platforms cloud-based environments prior experience JD Edwards JDE not required intermediate proficiency Microsoft Excel data analysis reporting basic formulas<>

      Suitable Candidate Profile:


      • Certified Marketing Professionals (CMO) or equivalent certification
      • Possess sound knowledge about global distribution networks electronic components,
        ��offline trade meetings conversation facilitation company tone adoption liaison officers cross-regional cooperation maintaining harmony respecting client individuality location diversity-related consulting further liability-preventing situational-based congruity team interest..

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