ILA Program Manager - Henrico, VA, US

About the Opportunity · The ILA Program Manager is responsible for managing the day-to-day operation and general administration of ILA programming for young adults at VHBG, including implementation of DSS licensing standards, VHBG policies and procedures, general programming, and ...

Job description

About the Opportunity

The ILA Program Manager is responsible for managing the day-to-day operation and general administration of ILA programming for young adults at VHBG, including implementation of DSS licensing standards, VHBG policies and procedures, general programming, and financial management. 

They also provide casework services to young adults, guiding youth on their path to independence through effective relationship building, support, supervision, counseling, assessment, service planning, coordination of services, ongoing evaluation of needs, and documentation of services provided. 

Core duties and responsibilities: 

Program Manager Responsibilities 

• Lead and manage program personnel in accordance with DSS licensing requirements, including overseeing logistical components and providing resources as necessary
• Monitor and assure quality of care in accordance with program parameters
• Serve as a point of contact for program staff performance matters with the oversight of the Director and Human Resources, including hiring, training, performance management, and termination
• Serve as the secondary decision-maker/emergency response contact; on call for emergencies
• Serve as Child-Placing Supervisor per DSS Standards, which includes direct supervision of LCPA caseworkers as assigned by Executive Director
• Serve as point of contact during DSS licensing inspections, providing information to the specialist as requested.
• Serve as the primary point of contact for referrals, including communicating with referral sources, coordinating campus tours, interviewing potential clients, and collaborating with the Director to make final admission decisions.
• Supervise and support caseworkers in achieving performance goals, offering guidance and coaching to promote professional growth and help staff overcome barriers to effective service delivery.

Case Worker Responsibilities  

• Build relationships with youth to facilitate effective collaboration in developing the service plan and achieving progress
• Orient youth to program
• Supervise youth in a least restrictive manner
• Support youth through on call, 24/7 phone access (secondary on-call); in person if needed
• Counsel youth in preparation for discharge
• Assists with caseload management as needed to ensure program continuity and client support.

Job Specifications (KSA'S): 

• Ability to work in accordance with VHBG values of belonging, accountability, collaboration, agility, and excellence
• Strong critical thinking, decision-making and problem-solving skills.
• Strong interpersonal skills and the ability to work collaboratively to foster goal accomplishment.
• Good organizational, time management, and strong analytical skills to respond to and coordinate a varied workload.
• Ability to develop, analyze and interpret fiscal, legal and human resource data for guiding decision making.
• Ability to perform job in accordance with the organization's policies & procedures 
• Ability to communicate and present effectively both verbally and in writing, complex data in a manner understandable to the general staff population.
• Ability to adapt to change and demonstrate flexibility. 
• Ability to lead by example.

Physical/Mental Requirements: 

• Must be able to sit for extended periods of time as well as move easily throughout the program setting and lift up to 50 pounds
• Problem Solving 
• Oral and Written Comprehension - The ability to listen, read, and understand information and ideas presented in writing and through spoken words and sentences.
• Oral Expression and Written Expression - The ability to communicate information and ideas in speech and in writing so others will understand. 
• Speech Clarity and Recognition- The ability to speak clearly so others can understand you; and the ability to understand the speech of another person.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Because this position includes on-call responsibilities, overnight work may be required. Therefore, reliable transportation and the ability to drive in most conditions is . Must be able to drive and transport youth using agency vehicles. 

Education and Experience:  

Required:  

1. A doctorate or master's degree in social work from an accredited college or university plus three years of experience providing casework services to children and families; OR
2. A doctorate or master's degree in a field related to social work such as, but not limited to, sociology, psychology, special education, or counseling with at least four years of experience in providing casework services to children and families in a child-placing agency; OR
3. A baccalaureate degree in any field plus five years of experience in providing casework services to children and families.  

Preferred: Knowledge of Virginia Foster Care Services, Two to four years of experience in a supervisory or administrative role. 

About the Culture at VHBG

VHBG's leadership team encourages employees to bring their authentic self to work, whatever that means for that employee. We do this through unbiased recruiting practices, advocating for employees to participate in our inclusion ambassador council, implementing employee feedback and offering training opportunities focused on diversity, inclusion and equity. VHBG nurtures belonging and retains a highly engaged workforce in order to achieve the best experience and outcomes for our clients. 

VHBG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, genetic information, age, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, status as a protected veteran, disability, or other status protected under federal, state, or local law