Full Time Front Desk Associate - Washington D.C. - TBC Hotels

    TBC Hotels
    TBC Hotels Washington D.C.

    1 week ago

    Full time
    Description

    At TBC Hotels, we create environments that change lives in small ways and large, one good experience at a time, and that starts behind the scenes.
    We're searching for a Front Desk Associate that will play a crucial role in creating a positive and memorable experience for guests, contributing to the overall success of the hotel's operations and reputation. They are the first point of contact for guests, providing a welcoming and efficient experience throughout their stay. This role requires exceptional customer service skills, attention to detail, and the ability to handle various tasks simultaneously while maintaining a positive attitude.
    Join the award-winning Canopy by Hilton Washington DC Embassy Row, where bold design meets vibrant D.C. culture. Steps from the White House and iconic landmarks, our reimagined hotel offers playful art and endless inspiration.
    What You'll Do:

    • Greet guests warmly and ensure a smooth check-in process.
    • Verify guest information and process reservations accurately.
    • Collect necessary payments and issue receipts during check-out.
    • Address guest inquiries and provide information about hotel amenities, policies, and local attractions.
    • Handle room reservations, modifications, and cancellations effectively.
    • Collaborate with housekeeping to manage room inventory and ensure timely availability.
    • Provide excellent customer service by promptly responding to guest inquiries, concerns, and requests.
    • Assist guests with luggage, transportation arrangements, and other needs.
    • Resolve guest complaints or issues professionally and promptly, ensuring guest satisfaction.
    • Communicate effectively with other hotel departments to ensure smooth operations.
    • Relay messages, package deliveries, and special requests to appropriate personnel.
    • Collaborate with colleagues to ensure a seamless guest experience.
    • Assist with preparing and distributing daily reports, including room occupancy and revenue summaries.
    • Handle cash, credit card transactions, and other forms of payment accurately.
    • Reconcile cash drawer at the beginning and end of each shift, following established procedures.
    • Follow security protocols to ensure the safety of guests and hotel property.
    • Monitor and control access to the hotel premises, adhering to security policies.
    • Promote hotel services, amenities, and special offers to guests.
    • Upsell room upgrades, dining options, and other hotel services to enhance the guest experience.
    Requirements
    Required Skills/Abilities:
    • Excellent communication and interpersonal skills.
    • Strong organizational and multitasking abilities.
    • Problem-solving skills and the ability to handle challenging situations with composure.
    • Customer-focused attitude and a commitment to providing exceptional service.
    • Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests.
    • Effective verbal communication skills to interact with guests and team members professionally.
    • Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
    • Reliable and punctual.
    Education and Experience:
    • Experience in hospitality/hotel environment, a plus.
    • Previous experience in customer service or front desk operations is preferred.
    • High School graduate or G.E.D. equivalent required.
    • Read, write, and speak English fluently.
    • Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
    • The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously.
    • Proficiency in using computer systems and software, including HIlton OnQ and Microsoft Office Suite.
    Why Join Us?
    Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States. TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community.
    Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about our actions are critical to who TBC Hotels is and how we operate.
    At TBC Hotels, we don't just work together-we go the distance for one another and for our guests. If you're ready to take ownership of your role, make an impact, and be part of a team that truly cares, we want to hear from you.
    RELATIONSHIPS, INTEGRITY, LEGACY, ENTREPRENEURIAL SPIRIT, HOSPITALITY
    Apply today and let's get the job done, together.
    Salary Description

  • Front Desk Associate

    1 month ago

    Only for registered members Washington Part time

    We are seeking energetic and enthusiastic Front Desk Associate at ROOST DC. · ...

  • Front Desk Associate

    1 month ago

    Only for registered members Washington, DC

    Join the experience as we are seeking energetic and enthusiastic Front Desk Associate at ROOST DC. · Be detailed oriented, able to work individually and handle multiple tasks simultaneously. · Must be computer savvy and be a quick learner. · ...

  • Front Desk Associate

    2 weeks ago

    Only for registered members Washington, DC

    We are seeking Front Desk Associates to help bring a fresh, modern hospitality experience to life from day one. This pre-opening role offers the rare opportunity to help build the front office culture. · ...

  • Front Desk Associate

    1 month ago

    Only for registered members Washington, DC

    We are pleased to announce a wonderful opportunity for a Front Desk Associate. · ...

  • Associate Help Desk Technician

    3 weeks ago

    Only for registered members Washington $26.44 - $35.78 (USD)

    We are GDIT. A global technology and professional services company that delivers consulting · technology and mission services to every major agency across the U.S. · government defense and intelligence community. Our 30, · 000 experts extract the power of technology to create im ...

  • Associate Help Desk Technician

    3 weeks ago

    Only for registered members Washington $26.44 - $35.78 (USD)

    We have an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation's capital. · ...

  • Associate Help Desk Technician

    3 weeks ago

    Only for registered members Washington Full time $26.44 - $35.78 (USD)

    +Shift options listed at the bottom. · GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation's capital. As a Help Desk Technician, you ar ...

  • Associate Help Desk Technician

    1 month ago

    Only for registered members Washington, DC

    We are GDIT a global technology and professional services company looking for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in Washington DC. · Providing a high level of technical support and ...

  • Full Time Front Desk Associate

    2 days ago

    Only for registered members Washington, DC Full time

    We're searching for a Front Desk Associate that will play a crucial role in creating a positive and memorable experience for guests, · Greet guests warmly and ensure a smooth check-in process. · Verify guest information and process reservations accurately. · ...

  • Front Desk Associate, Wisconsin Ave

    23 hours ago

    Only for registered members Washington, DC, USA

    +We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox team. · Professionally greet members and guests · ...

  • Front Desk Associate, Wisconsin Ave

    2 days ago

    Only for registered members Washington, DC

    We are looking for energetic, creative and enthusiastic Front Desk Associates to join the Equinox team. · This is a great position for candidates looking to make a significant impact in a growing and dynamic organizationMinimum of 1 year in customer service or related experienceH ...

  • Front Desk Associate

    2 days ago

    Only for registered members Capitol Heights, MD

    +Job summary · The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. · +This position will provide assistance to members along with inquiries about gym operations and policies, · as well as perform various administrative duties. · ...

  • Front Desk Sales Associate

    1 month ago

    Only for registered members Arlington, VA

    ++This is a part-time position with hours that vary based on studio schedule and business needs. · ...

  • Front Desk Associate

    3 days ago

    Only for registered members Bethesda

    This is an on-site part-time position for a Front Desk Associate in Bethesda, MD. The Front Desk Associate will handle day-to-day operations including welcoming guests managing appointments answering phones and providing top-notch customer service. · Supporting studio professiona ...

  • Front Desk Associate

    2 days ago

    Only for registered members Capitol Heights, MD

    The Front Desk Associate will greet and direct members as they enter the gym.This position provides assistance to members along with inquiries about gym operations and policies. · ...

  • Front Desk Associate

    1 month ago

    Only for registered members Oxon Hill, MD

    +Join our dynamic hospitality team as a Front Desk Associate where your energy and enthusiasm will create memorable experiences for every guest who walks through our doors. · +Greet guests warmly upon arrival ensuring a positive first impression and smooth check-in/check-out proc ...

  • Front Desk Associate

    1 month ago

    Only for registered members Bethesda, MD

    We are pleased to announce a wonderful opportunity for a Front Desk Associate. Assist guests in the check-in and check-out procedure, as well as throughout their stay. · Assist guests in the check-in and check-out procedure. · Work proficiently on hotels electronic reservation sy ...

  • Claims Processing Help Desk Associate

    2 weeks ago

    Only for registered members Washington, D.C.

    You will be responsible for handling inbound calls and emails in a professional manner. · ...

  • Associate, Service Desk

    1 month ago

    Only for registered members Falls Church

    The Service Desk is a critical function within an organization that provides technical support and assistance to internal employees. · Respond to incoming support requests and provide technical assistance via phone, email or in person. · Troubleshoot and resolve hardware and soft ...

  • Front Desk Associate

    2 weeks ago

    Only for registered members Bethesda, MD

    + Pulse Fitness is a small boutique gym that offers group exercise classes personal training pilates and more. · + Communicate effectively and deliver outstanding customer service. · Maintain a clean and safe environment for both staff and members. · Greet and assist members warm ...

  • Associate, Service Desk

    4 weeks ago

    Only for registered members Falls Church, VA

    The Service Desk is critical within an organization for technical support and assistance to internal employees. Ensuring IT-related issues are addressed promptly and effectively. · ...

Jobs
>
Fulltime front desk associate
>
Jobs for Fulltime front desk associate in Washington, D.C.