supervisory it specialist - Fort Dix, United States - Army National Guard Units

Description

Summary This National Guard position is for a SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D and is part of the NJJFHQ, National Guard.

This position supervises the customer support service desk section. Serves as a Supervisory Information Technology (IT)

Specialist (CUSTSPT) responsible for the planning and delivery of customer support services. Responsibilities As a SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT), GS , you will:
Establishes performance standards and evaluates employee performance. Reviews and recommends approval of, candidates for promotions and recognition.


Reviews and approves:

work plans to be accomplished by subordinates; priorities and schedules for completion of work; sets broad objectives; monitors subordinate employees' performance in providing IT services; reviews accomplishments; and takes appropriate action of correction when deficiencies are noted.

Gives advice, counsels, or instructs individual employees, on both work and administrative matters. Conduct site surveys for information systems designed to verify adequacy of network operations and ensure customer needs are met. Develops and evaluates performance standards; recommends and approves awards; hears and resolves group employee grievances or serious employee complaints. Initiates recognition and disciplinary actions for personnel.

Demonstrates a broad working knowledge of the organization's products, services and operations, such as processes and procedures required to support the operations of the Service Desk.

Requirements Conditions of Employment MILITARY REQUIREMENTS:
Compatible military grade and assignment required prior to the effective date of placement.

This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard.

Applicants who are not currently a member of the National Guard must be eligible for immediate membership.

If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.

REQUIREMENTS Requirements:
Security Plus is required


Areas of Consideration:

Areas II:
All current members of the New Jersey Army National Guard T-32 & T-5

Military Grades:
E-8 to MAJ

Additional Employment Requirements:

• Participation in direct deposit is mandatory
• May be required to successfully complete a probationary period
• Federal employment suitability as determined by a background investigation
• Males born after 31 December 1959 must be registered for Selective Service Title 32 Dual-

Status Positions:

Military Grade:
Min: E8 and Max: MAJ Applicant(s) (Enlisted) who are over grade must clearly state, in their resumes, their intentions to willingly take a reduction in grade Title 32 Dual-

Status Positions:

Compatible Military Assignments Appointments may require the selected candidate to be assigned to a *military unit* compatible with the full-time Military Technician (Dual Status) position.

*Military Unit

• The unit by which the individual is employed as a Military Technician (Dual Status) employee; or a unit that the individual is employed as a Military Technician (Dual Status) employee to support.

(Guidance established by NJ HRO-J1) Qualifications


GENERAL EXPERIENCE:
Must have experience, training in the following: Receiving and issuing data storage media for computer operations Scheduling the use of computer time for program processing Collecting and sequentially staging input media with associated program instructions for processing Knowledge of programming language


SPECIALIZED EXPERIENCE:
Must have at 36 months experience, education, or training in the following: Knowledge of approach techniques and requirement appropriate to an assigned computer applications area Skill in planning the sequence of actions necessary to accomplish the assignment Ability to adapt to meet the needs of the assignment Ability to prepare documentation on cost/benefit studies Ability to summarize material and organize in a logical fashion Education


EDUCATION REQUIREMENTS:
Substitution of Education for

Specialized Experience:
At the GS-11 level, a Ph.
D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.


Undergraduate or Graduate Education:

Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Additional Information Security Clearance Must have SECRET Security Clearance prior to start date of appointment (attach proof of clearance type) If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency ).

IF YOU COPY AND PASTE ANY PORTION OF THIS ANNOUNCEMENT, YOUR RESUME WILL BE DISQUALIFIED For Title 32 Dual-

Status Positions:

Selectee(s) must be within the military grade(s) listed in this job announcement prior to the effective date of placement into the technician position.

(Applicant(s) (Enlisted) who are over grade must clearly state, in their resumes, their intentions to willingly take a reduction in grade)

Bonuses For Title 32 Dual-

Status Positions:
Military Bonuses and

Student Loan Repayment Program:

If you are selected for this position, you should always check with your servicing incentive manager to verify how accepting this position will affect your entitlement prior to considering an offer of employment.

Telework The option to telework is subject to the supervisor/branch chief and Director's approval.


NOTE:

If the individual selected is currently on a Title 10 or Title 32 tour no action can be taken until he/she is released from tour "Our agency supports the Federal Labor Relations Authority (FLRA) policies on labor relations, ensuring that all dual status T-32 technicians can engage with authorized union representation if they choose to do so." Hiring an applicant who retired from Active Duty (includes AGR) for T5 NG Employee positions.

In accordance with DOD Instruction Employment of Retired Members of the Armed Forces), a retired member of an active duty component cannot be hired for civilian positions in the competitive and excepted service within 180 days of retirement without an approved TAG waiver packet