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    Customer Support Representative - Commerce, United States - 2301 WB Building

    2301 WB Building
    2301 WB Building Commerce, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    We are seeking a Customer Support Representative to join our team in Commerce, CA

    Responsibilities:

    • Communicate Inventory availability to customers
    • Order entry
    • Coordinate with Logistics team to release shipments
    • Coordinate with Imports team for leadtime inquiries
    • Handle customer inquiries and complaints
    • Troubleshoot and resolve product issues and concerns
    • Generate RMA paperwork
    • File Insurance claims as necessary
    • Develop and maintain a knowledge base of the evolving products

    Qualifications:

    • Previous experience in customer service, sales, or other related fields
    • Ability to communicate efficiently and effectively with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excel and Microsoft Office skills
    • Bilingual English/Spanish preferred


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