Customer Support Associate - Dundalk, United States - Chrome Solutions

Description

Our company has an immediate opening for a Customer Support Associate for our client located in Baltimore

JOB DESCRIPTION:
The position of Customer Support Associate entails being the primary customer support for our team.

Success in this position demands outstanding reliability and follow-through and requires excellent communication skills, active listening skills, efficient problem-solving and troubleshooting skills, the ability to delegate effectively, and excellent organizational skills.

The ideal candidate will be a highly self-motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.

Customer Support Associate RESPONSIBILITIES:
The Customer Support Associate will work on a telecommunications campaign and assist in the promotion and selling of products and services newly available to the Baltimore territory

Problem Resolution:

A big part of maintaining relationships with existing customers includes problem-solving by the Customer Support AssociateResponsiveness : The Customer Support Associate will provide responsive and timely direct support.

The Customer Support Associate will personally act as the single, point-of-contact for any customer or account issuesCustomer Support Associate


QUALIFICATIONS:
High School Diploma or GED required; College degree or equivalent experience preferred.
Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
Excellent oral and written communications skills, particularly in a phone or email contextStrong communication skills and basic computer knowledge#LI-OnsitePowered by JazzHR#J-18808-Ljbffr