Director, Operations - Ann Arbor - Thomson Reuters

    Thomson Reuters
    Thomson Reuters Ann Arbor

    5 days ago

    Description

    About the Role

    The Director of Operations will drive operational excellence across key commercial functions, with accountability for outcomes in three domains: Sales Support, Process Excellence, and Data/Reporting.

    • Sales Support - Overseeing resources that enable sales teams to operate efficiently and effectively.
    • Process Excellence - Designing and implementing best-in-class processes for critical aspects of the business.
    • Data/Reporting - Establishing a centralized capability to gather, integrate, and analyze commercial data.

    This role requires a strategic thinker with strong operational and data expertise, exceptional leadership skills, and collaboration across multiple functions.

    Key Responsibilities

    • Own, optimize, and continuously improve operating processes that support day-to-day sales execution.
    • Ensure alignment between operations and broader business objectives.
    • Partner with Sales leadership to identify and implement processes that elevate seller and customer experience.
    • Lead initiatives or special projects as needed in response to evolving business needs.
    • Champion experimentation and adoption of AI and automation for continuous operations improvement.
    • Deliver real-time insights and reporting on sales support demand, capacity, and delivery.
    • Develop and operationalize best-in-class frameworks and support for new products.
    • Serve as a subject-matter expert on business and sales processes.
    • Establish a next-gen data and reporting function to support all teams.
    • Deliver actionable insights through visual dashboards, reports, and analysis.
    • Serve as a trusted advisor to segment leadership.
    • Drive end-to-end process alignment across sales, marketing, and customer success.
    • Build, lead, and develop a high-performing team.
    • Foster a culture of continuous improvement, accountability, and collaboration.

    About You

    • 7+ years of progressive experience in operations, sales operations, commercial strategy, or related functions.
    • 5+ years of people management experience, including building and leading cross-functional teams.
    • Demonstrated success designing, scaling, and governing enterprise-grade operating processes.
    • Advanced proficiency in data analytics, visualization, reporting, and BI platforms.
    • Track record of leading AI and automation-enabled transformations in operational workflows.
    • Exceptional communication and stakeholder management skills.
    • Bachelor's degree required; MBA or equivalent experience preferred.

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