Registration Clerk - Rutland - ClearChoiceMD

    ClearChoiceMD
    ClearChoiceMD Rutland

    1 week ago

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    Full time
    Description

    Job Description

    ClearChoiceMD is seeking a dependable full-time Registration Clerk for our state-of-the-art urgent care center in Rutland, VT. Our ideal candidate is friendly and has excellent communication skills and is comfortable in a fast-paced environment.

    Full-Time Hours include working three 12-hour shifts and rotating weekends.

    Our Registration Clerk receives and registers patients arriving via patient walk-in, gathering demographic and insurance information. They also assist patients with financial information, accepting and processing copays.

    Duties and Responsibilities:

    • Greet patients in a positive and helpful manner
    • Provide information and assistance as needed
    • Obtain accurate demographic and insurance information, then verify insurance coverage for all patients
    • Use the computer system to generate fee slips for patients, review information for accuracy and instructions
    • Provide necessary forms to patients for completion and signatures. Ensure all registration fields are filled in completely and scanned into the patient's chart
    • Keep patients informed of their account information
    • Notify staff when patients are ready to be seen
    • Collect payments, insurance co-pays, and PDRX charges
    • Coordinate patient care or patient records with other clinic locations when necessary
    • Be familiar with all locations, hours, directions
    • Answer telephone calls, record messages for other staff, and deliver messages
    • Perform various duties such as photocopying forms, reports, and patient information, faxing forms and charts
    • Perform daily filing of charts and records to ensure excellent organization in patient records
    • Maintain various logs of daily activities, including patient count and financial transactions, in order to prepare monthly tallies of operating activity
    • Audit and balance all financial transactions to ensure accurate daily deposits
    • Distribute mail
    • Maintain an adequate level of office supplies and necessary forms as needed to ensure smooth department operations
    • Provide positive team support for all personnel and departments

    Skills and Qualifications:

    • Maintain a neat, tidy, clean, and organized work area, including the patient waiting area
    • (Morning shift) Prepare the patient waiting area and reception work area for patients every morning (includes making sure the Keurig is filled and ready to go)
    • Identify areas where processes can be improved to provide outstanding patient care, increase quality, contain costs, and improve service (giving information to billing supervisor monthly)
    • Report any problems or concerns to the center manager and billing supervisor
    • Adhere to professional expectations and guidelines in the handbook

    Key Competencies:

    • Strong interpersonal and communication skills
    • Ability to maintain confidentiality
    • Be organized with attention to detail
    • Engaging, calm under pressure, and able to handle all types of patient engagement
    • Be able to balance speed and accuracy
    • Demonstrated good judgment, initiative, and patient interaction skills

    Education & Experience:

    • High school diploma or equivalent
    • 1-3 years of customer service experience in a medical practice or retail environment
    • Proficient in MS Office programs such as Word, Excel, and SharePoint
    • Experience with Athena, DocuTap, and/or When2Work is preferred but not required

    Supervisory Responsibility:

    This role has no supervisory responsibilities.

    Work Environment:

    This job operates in a medical office setting and includes possible exposure to communicable diseases, toxic substances, medical preparations, and other conditions common to a clinic environment.

    Physical Demands:

    This position entails a high level of work performed at a computer terminal throughout the day as well as the regular use of a telephone or headset equipment. On a regular basis, incumbent frequently performs repetitive motions at a computer terminal and is subject to prolonged sitting. Occasionally, eye-hand coordination is required to operate office equipment. As this position involves contact with the public in a medical environment, the incumbent may periodically experience moderate levels of stress.

    Position Type and Expected Hours of Work:

    The centers operate seven days per week, 8 AM to 8 PM. Typically, full-time employees will work three 12-hour shifts and every other weekend.

    Travel:

    No travel is expected for this position. However, depending on the location, this position may work at more than one center.

    Benefits Include:

    Medical, dental, vision, life, and disability insurance, 401K with a match, and paid time off. As an employee, you have four free urgent care visits per year, which can be shared by immediate family members.



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