Product Analyst - Charlotte, United States - Truist

    Truist
    Truist Charlotte, United States

    2 weeks ago

    Default job background
    Full time
    Description

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
    1. Define future product requirements by researching existing client needs, subject matter expert knowledge, competitive products, industry trends, and industry standards. Lead research and analysis on assigned projects to translate business and market requirements into functional requirements.
    2. Create product documentation for new product features and enhancements. Work with Product Manager to translate functional documentation into product technical specifications.
    3. Support business validations for the product release; Maintain current product support documentation; Develop system testing plans and conduct testing with system enhancements, user application, and quality assurance testing.
    4. Support Truist's Digital Transformation initiatives/projects and activities that determine and prioritize strategic digital investments.
    5. Monitor digital trends across one or more digital properties for progress against KPIs, performance SLAs, and extract insights for future enhancements in close partnership with product leaders.
    6. Monitor and track product findings and work with product and support teams for issue remediation.
    7. Support the development of digital roadmaps that reflect client needs/gaps and teammate needs/gaps, as well as foundational technology capabilities and other digital enablers.

    QUALIFICATIONS
    Required Qualifications:
    The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    1. Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
    2. One or more years of banking, financial services, digital, or other relevant work experience
    3. Strategic thinker, maintain the ability to quickly assess complex problems, prioritize key issues, and focus on relevant technology and business facts
    4. Comfortable managing concurrent projects in a fast-based, results-driven environment
    5. Comfortable with ambiguity, leading work autonomously, and making independent decisions
    6. Well-developed verbal and written communication skills
    7. Well-developed analytical, decision-making and problem-solving skills
    8. Solid understanding of trends in technology and in the financial services industry
    9. Ability to learn and translate technically complex concepts into business friendly terminology
    10. Considerable tact, diplomacy and people skills
    11. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, to analyze and communicate complex information to business leadership

    OTHER JOB REQUIREMENTS / WORKING CONDITIONS

    Sitting

    Constantly (More than 50% of the time)

    Standing

    Frequently (25% - 50% of the time)

    Walking

    Frequently (25% - 50% of the time)
    Visual / Audio / Speaking

    Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

    Manual Dexterity / Keyboarding

    Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

    Availability

    Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

    Travel

    Up to 25%

    General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.