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    Customer Support Professional - Fort Smith, United States - ALONJA Enterprises LLC

    ALONJA Enterprises LLC
    ALONJA Enterprises LLC Fort Smith, United States

    3 weeks ago

    Default job background
    Description

    Become a high-performing Customer Support Professional

    Our company is looking for more than 10 agents to join us in providing customer support remotely from their own homes.

    Some of the services we offer support for include:
    • Cruise Lines
    • Roadside Assistance
    • Leading DIY Store
    • Bookkeeping Software Support
    • Medical Transportation Support
    • And MORE

    If you are a professional with great communication skills and a proactive mindset, we are interested in hearing from you.

    If you are seeking a work-from-home opportunity with a company that has a solid 10+ years in the industry, offering flexibility and autonomy, then this might be the perfect fit for you.

    What we offer:

    • Flexible hours and 100% autonomy
    • Starting pay ranging from $11 to $15 per hour
    • Potential earnings of $25,000 to $40,000 annually
    • Performance-based bonuses/incentives
    • Various shifts available for you to create your own schedule

    Requirements for Call Center Representatives

    • Participate in certification courses
    • Deliver excellent customer service with a friendly approach
    • Handle inbound calls, video calls, and live chats using your own equipment
    • Efficiently manage inbound and outbound calls
    • Follow scripts and guidelines for customer interactions
    • Identify customer needs and provide appropriate solutions
    • Upsell products when opportunities arise
    • Build customer relationships and go the extra mile
    • Maintain thorough records of interactions
    • Continuously improve through training and seminars
    • Achieve personal/team targets
    • Strong communication and listening skills
    • Empathy and adaptability
    • Ability to multitask and prioritize effectively

    Responsibilities:

    • Participate in certification courses
    • Deliver excellent customer service with a friendly approach
    • Handle inbound calls, video calls, and live chats using your own equipment
    • Commit to a minimum weekly work hours
    • Take responsibility for all work tasks

    Computer/Office Requirements

    • Laptop or Desktop Computer
    • Computer Monitor (15" or larger)
    • Computer with specified configurations
    Operating Systems:
    Windows 10 or Windows 11.
    • Computer with dual-core processor and 8 GB RAM or more
    • Keyboard, Mouse, and Headset with microphone
    • Land Line Telephone with long-distance service
    • Broadband Internet Service with specified speed
    Internet Software: Chrome
    • Noise-canceling headset with microphone (Brands: Logitech, Plantronics or Microsoft)

    Note: Some items are not required at the application stage



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