Customer Service Guide - Remote - 500 bonus - Shelbyville - Guidehealth

    Guidehealth
    Guidehealth Shelbyville

    1 week ago

    Employment
    Description

    Customer Service Guide

    This is more than customer service – you'll be the trusted voice for our members and providers, guiding them through the complex world of healthcare with empathy, clarity, and confidence.

    • Assure accurate and timely handling of client and member calls with total follow-through
    • Provide excellent customer service answering client provider questions including claims payment status coverage information interpreting health plan protocol reviewing claims status maintaining accurate complete call documentation maintaining high level of professionalism returning incoming calls performing other duties as assigned

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