Front Office Manager - Williston - Four Points Williston

    Four Points Williston
    Four Points Williston Williston

    1 day ago

    Full time
    Description

    Job Summary:
    We are looking for a Front Desk Supervisor to lead and manage the front desk operations of our hotel.
    The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment.
    Strong leadership, time management, organizational, and communication skills are essential.

    Compensation: $18 - $20 

    Key Responsibilities:

    • Led and trained front desk staff, and managed shift schedules.
    • Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
    • Handle confidential guest information with integrity.
    • Resolve guest complaints and requests in a friendly, professional manner.
    • Ensure the lobby and common areas are clean and welcoming.
    • Manage cash drawer contents and transactions during shifts.
    • Coordinate with Housekeeping/Maintenance to ensure room readiness.
    • Process payments (cash, debit, credit) and check-outs, resolving any charges.
    • Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
    • Supervise staff performance and complete performance reviews.
    • Assist guests with directions and information about the property and local areas.
    • Perform administrative duties such as filing and updating records.
    • Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
    • Complete other duties as assigned.

    Requirements:

    • Minimum 2 years of hospitality experience.
    • Minimum 2 years of front desk experience.
    • At least 1 year of supervisory experience, preferably in hospitality.
    • Proficiency in Windows OS and company-approved spreadsheets and word processing.
    • Strong verbal and written communication skills.
    • Ability to handle guest complaints and resolve issues promptly.
    • Ability to manage time effectively in high-pressure situations.
    • High school diploma or equivalent.

    Physical Demands:

    • Regularly required to walk, stand, and use hands to reach.
    • Frequently required to stoop, kneel, crouch, or crawl.
    • Must be able to lift and move up to 50 pounds occasionally.
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