Compliance and Risk Management Specialist - Chicago - Heartland Human Care Services

    Heartland Human Care Services
    Default job background
    Full time Sales
    Description

    Job Description

    Job Description

    Title: Compliance and Risk Management Specialist

    Location: 4822 N. Broadway Chicago, IL

    Schedule: Hybrid, Monday - Friday 8:30am-5:00pm

    Summary:

    Heartland Human Care Services (HHCS) is seeking a proactive and detail-oriented Compliance and Risk Management Specialist to join our team. Reporting to the Director of Compliance and Risk Management, you will play a critical role in safeguarding the organization by identifying, analyzing, and mitigating risks. Through ongoing compliance reviews and supporting participant grievance responses, you will contribute to the integrity and safety of our programs.

    Your responsibilities include ensuring HHCS remains compliant with all federal, state, and local regulations, as well as accrediting body standards. You'll support best practice outcomes across programs, services, and departments, coordinating risk management and compliance activities while adhering to required administrative standards.

    Collaboration will be key as you work with cross-functional teams at all levels, promoting a culture of accountability and excellence. This position is ideal for someone who is passionate about risk management, enjoys working with teams, and is driven by the mission and vision of HHCS.

    If you're ready to make a meaningful impact by promoting compliance and managing risks in a dynamic nonprofit environment, we invite you to join us

    Why Join Us:

    • Make a Difference: Be a part of an organization that is deeply committed to creating positive change in the lives of individuals and communities.
    • Professional Growth: Take on a leadership role where you can develop and implement asset management systems, supervise a dedicated team, and contribute to ongoing education initiatives.
    • Comprehensive Benefits: Enjoy a range of benefits, including medical, dental, vision insurance, 401(k) match, paid maternity and paternity leave, commuter benefits, student loan assistance, and more.

    Our Benefits:


    • Medical insurance. BCBS PPO, EPO, and HSA Plans

    • Dental insurance.

    • Vision insurance.

    • 401(k) 3% Employer Contribution.

    • Paid maternity leave.

    • Paid paternity leave.

    • Commuter benefits.

    • Student loan assistance.

    • Tuition assistance.

    • Disability insurance

    • FSA Spending Account

    • Life Insurance

    • Employee Assistance Program

    • Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.

    Essential Functions:

    Duties and Responsibilities:

    Compliance and Risk Management

    • Assesses risks and evaluates existing controls to ensure their adequacy and effectiveness in mitigating identified risks.
    • Proactively identifies potential risks by monitoring and analyzing indicators, trends, and emerging issues, develop appropriate response plans.
    • Leads and manages risk, compliance, and quality initiative implementations.
    • Assists with the tracking, monitoring and compliance of risk management initiatives, goals, objectives, and action planning.
    • Conducts and documents ongoing (i.e., weekly, monthly, quarterly, annually) compliance reviews of initiatives/programs and departments to ensure adherence to federal/state/local regulations, policies.
    • Tracks initiative/program/department corrective action plans and findings status.
    • Develops and submits regular (i.e., weekly, monthly, quarterly, annually) reports of compliance reviews, activities, and findings to department management.
    • Conducts risk management and compliance related training sessions.
    • Serves as a contributor on risk and compliance related committees/teams as assigned.
    • Develops and supports risk management function standard operating procedures.
    • Generates compliance and risk management data reports.
    • Leads assigned agency risk management and compliance projects and initiatives as identified.
    • Serves as system administrator for online risk management platform, software management, and reporting.

    Regulatory Quality Assurance and CARF Accreditation Compliance

    • Conducts and documents ongoing compliance reviews of initiatives/programs and departments to ensure adherence to CARF Accreditation standards; including onsite/in-person scheduled and unannounced reviews.
    • Submits regular (i.e., weekly, monthly, quarterly, annually) reports of compliance reviews, activities and findings to department management.
    • Assists with CARF accreditation adherence, compliance activities and survey review preparation.
    • Serves as a contributor on risk and compliance related committees/teams as assigned and support coordination of committee deliverables.
    • Conducts internal regulatory quality assurance audits; including onsite/in-person scheduled and unannounced audits.
    • Supports the preparation of external program funder surveys and audits.
    • Performs other related duties as assigned.

    Participant Grievances

    • Leads development and management of centralized and standardized participant grievance program across HHCS including framework, resolution SOPs, trainings to staff, and reporting.
    • Develops objectives and tactics for participant grievance program.
    • Interfaces with participants to respond, as appropriate for service recovery and resolutions of grievances or complaints. Collaborates with programs on appropriate resolutions.
    • Leverages technology to track participant grievances and complaints, outcomes, and trends, and provides reports to leadership with insights and recommendations for continuous quality improvement.

    Qualifications:

    Education and/or Experience:

    • Minimum of a bachelor's degree in social work, Human Services, Public Health, Health Administration or related field required. Master's Degree in Social Work, Human Services, Public Health, Health Administration or related field preferred.
    • Prior human care and social services experience preferred.
    • Minimum of 5 years' experience with risk, quality assurance, compliance, or accreditation related projects
    • Minimum of 5 years providing training or coaching staff on compliance or accreditation standards
    • Minimum of 3 years direct experience interfacing with patient, participant, or program members with service recovery of their experience of services and resolving grievances and complaints.
    • Knowledgeable about federal, state, and local standards/guidelines related to compliance, quality assurance (QA) and/or HIPAA/confidentiality preferred.

    Knowledge/Skills/Abilities (K/S/A):

    • Demonstrated ability to lead change management.
    • Confident and proficient with excel and generating data summary reports for various tiers of the organization.
    • Demonstrated experience developing training materials for staff and external end users of services.
    • Demonstrated experience with best practices in developing patient, participant, or member end user materials.
    • Experience with Microsoft applications (Word, Excel and power point) required.
    • Ability to execute projects with project management methods, templates, and tools.
    • Strong organizational, verbal and written communication skills. Pleasant and professional attitude. The ability to function objectively in reviewing, monitoring, tracking and assessing program services.
    • Excellent communication and relational skills required for interaction with staff/management and participants.
    • Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
    • Strong time management and organizational skills. Demonstrates ability to manage multiple, parallel assignments with accountability for timely, cost-effective results. Excellent analytical skills and ability to thrive in a fast-paced environment.
    • Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
    • Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
    • A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
    • Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    • Ability to work independently and remain self-motivated with minimal direct supervision.
    • Strategic thought partnership and consultancy skills.

    Physical Demands:

    • While performing the duties of this job, the employee is regularly required to use their hands to key, handle, or feel and reach with hands and arms.
    • While performing the duties of this job, the employee is regularly required to talk or hear.
    • While performing the duties of this job, the employee is regularly required to sit, stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
    • The employee must occasionally lift and/or move up to 30 pounds.

    Work Arrangement

    This role is a "hybrid." If hybrid, it is expected this person would be able to meet for onsite and in person meetings, site visits and compliance reviews and activities when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.). There may also be the availability to work from home when appropriate.

    Work Environment:

    • Flexible and comfortable work remotely and/or onsite.
    • The noise level in the work environment is usually moderate.
    • Moderate exposure to outdoor elements at all times of year when traveling to and from work sites via public transportation.
    • The employee must be in possession of a valid driver's license and be able to legally operate an agency owned or rented motor vehicle for transportation of equipment and to certain work sites.
    • Program sites are located throughout the Chicago area, including North and South sides of Chicago, as well as the suburbs.

    Equal Opportunity Employer Statement

    Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.



  • ST2 ManTech Advanced Systems Intl Chicago Full time

    Secure our Nation, Ignite your Future · Currently, ManTech is seeking a motivated, career and customer-oriented Management Specialist to join our Allied Logistics Engineering Capabilities Sustainment (ALECS) team. The selected candidate will assist in providing sustainment s ...


  • AHEAD Chicago Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. · At AHEAD, we prioritize creating a culture of belonging, whe ...


  • Sidley Austin LLP Chicago, IL

    Summary: · The Project Management Specialist will assist with large scale projects related to the Firms legal technology solutions by providing consultative support and applying project management strategies to manage matters efficiently and effectively. This is an entry level p ...


  • Addison Group Chicago

    Job Title: Licensing Services Team Lead · Location: Chicago, IL (Hybrid) · Industry: Insurance · Pay: $85,000 - $110,000 · About Our Client: · Addison Group is hiring on behalf of our client, a leading insurance provider with a strong reputation for compliance and regulatory exce ...


  • BP Energy The Loop

    Entity: · Customers & Products · Job Family Group: · Business Support Group · Job Description: · Job Profile Summary · The Change Management Specialist will drive high priority, high visibility transformation initiatives that will shape the future of the Mobility & Convenience ...


  • Bank of America Chicago

    Wealth Management Specialist - NPD · Chicago, Illinois · Job Description: · Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of th ...


  • Department of the Army Chicago

    Duties As a LOGISTICS MANAGEMENT SPECIALIST (TITLE 32), GS-0346-7/9, you will serve as the organizational Property Book Officer (PBO) responsible for routine accomplishment and oversight of property accountability functions. This is NOT an all-inclusive list: * Keep current on an ...


  • Health Care Service Corporation Chicago

    At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. · Join HCSC and be part of a purpose-driven company that will invest in ...


  • Northern Trust Chicago, IL

    About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  Northern Trust is proud to provide innovative financial services and guidance to the world's most successfu ...


  • Disability Solutions Chicago

    Job Description: · Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializin ...


  • Innovative Systems Group Chicago

    Job Description · Job Description · JOB PURPOSE: · This position is responsible for conducting medical management and health education programs for customers on government health care programs. This role will include gathering, analyzing and providing data for regulatory reports. ...


  • Rivian Automotive Chicago, IL

    About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting wha ...


  • Stryker Chicago

    We are excited to be named one of the World's Best Workplaces by Fortune Magazine We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfr ...


  • James Hardie Chicago, IL

    James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber c ...


  • AHEAD Chicago, IL

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, wher ...


  • Press Ganey Chicago Full time

    Job Description · Job Description · Company Description · PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of t ...


  • Blue Star Partners LLC Chicago Full time

    Job Description · Job Description · Job Title: Workday Data Management Specialist · Location: Northern Chicago, IL – 100% onsite – Local candidates only · Period: Now to 02/28/2025 – Strong potential for extension and/or direct hire · Hours/Week: 40 hours · Rate: $50/hour + per ...


  • PSG Global Solutions Careers Chicago

    Apply now and our proprietary system will quickly have you in front of a live recruiter. · The Opportunity · Description · We're looking for a Quality Management Specialist NURSE, working in Insurance industry in Chicago, Illinois, United States. · Perform on-site medical rec ...


  • Forsta Inc Chicago

    Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest ro ...


  • Heartland Human Care Services Chicago

    · Title: Compliance and Risk Management Specialist · Location: 4822 N. Broadway Chicago, IL · Schedule: Hybrid, Monday - Friday 8:30am-5:00pm · Summary: · Heartland Human Care Services (HHCS) is seeking a proactive and detail-oriented Compliance and Risk Management Specialist ...


  • James Hardie Chicago

    James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber c ...

Jobs
>
Chicago