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Columbus1 month ago
Call Center Agent - Columbus, OH - Versiti
Description
Call Center Agent Columbus, OHIf you're looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We're hiring Call Center Agents in Columbus who want to build customer-service skills, grow their careers, and work in a positive, team-focused environment. If you want stability, support, and a place to grow, we'd love to talk with you. Use computer systems to document information
Provide friendly, professional service on every call
Follow clear processes and training to support blood donor needs
16/hr + shift differentials where applicable
~ Paid training we teach you everything you need to know
~ Benefits package (medical, dental, vision, PTO, 401K.)
Comfort using computers and learning new systems
Call Center experience is helpful but not required
Full and Part-Time Schedules
Set shifts
Schedules fall between 8am-8pm shifts
Columbus, OH - Position requires In-office and remote days
Full-time regular employees are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Meets productivity, quality, and service level goals
Answers donor questions, requests and concerns via phone and text
Attends training and implements techniques/tactics taught into workflow
Participates on team projects, as assigned
Executes service recovery techniques in order to address donor concerns/complaints
Provides excellent customer service by always doing what is right for the donor
Advocates Versiti's mission in the community
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
High School Diploma required
1-3 years customer service experience, preferably in a contact center environment required
Ability to demonstrate sales techniques and overcome objections required
Good attention to detail and accurate data entry skills required
Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) helpful in order to advance to an Agent II role required
Personal Computer (desk top, lap top, tablet) required
Microsoft Office products required
Must learn contact center-specific programs (HemaTerra) required
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