Infrastructure Planning - Burbank, United States - Jobwebkenya

Description

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Safaricom is the leading provider of converged communication solutions in Kenya.

In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

Summary Reporting to the Infrastructure Planning & Capacity Management Team Lead the position holder will be responsible for the planning, design, implementation of business support IT infrastructure including data centers, operating systems, servers, storage, SAN, backups, public Cloud (AWS, Azure, OCI, GCP), collocation and collaboration systems.

He/she will develop and provide corresponding project documentation for handover to support team.

Moreover He/ She will be responsible in monitoring capacities for all the infrastructure, provide monthly reports and recommendation on how to optimize storage, cloud, and Compute resources.

Responsibilities Formulates and agrees with an appropriate Service Level Management / Service Level Agreements / Operational Level Agreement structure across Technical and Supplier domainsOrganizes and maintains the regular Service Level review processes with Technology stakeholders and Service ProvidersAnalyze statistics and compile accurate reports using data lake through available automation tools (RPA / Power BI / Remedy)Interfaces with Safaricom Risk Management Team on site access management to ensure site security is adhered toProvide accurate and timely SLM Reports for reviews in line with business requirementsNegotiates and agrees with both the Customer and Service Provider any Service Level Requirements for any proposed new / developing servicesDevelopment and analysis of relevant management reports on various key aspects of the section's responsibilitiesRegular updates on outages and track Partner PerformanceDocumentation of processes to drive the Network Operations functionsCost Management QUALIFICATIONS Degree in Electrical & Electronics / Telecommunications / Computer Science or Information TechnologyCCNA certification/CCNP certificationData AnalyticsGood knowledge of ITIL 4 FrameworkA minimum of 2 years' experience in Telecommunications