Patient Education Specialist - Arcadia - Hmixray

    Hmixray
    Hmixray Arcadia

    1 week ago

    Description

    Overview


    Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Education Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders – patients, providers, payors, and regulators to achieve the best clinical outcomes.

    Responsibilities

    • Offer dedicated consultation services to all screening mammography patients regarding EBCD
    • Provide clear, understandable information to patients about the importance of regular screening and early breast cancer detection
    • Address any misconceptions or concerns patients may have regarding breast health of EBCD by offering data and statistics related to EBCD
    • Maintain accurate records of patient education efforts, including information provided, patient feedback, and any concerns raised during the educational process
    • Contribute to quality improvement initiatives and patient satisfaction assessments by providing feedback from patients on their educational experience
    • Stay abreast of the latest statistics and marketing tools related to EBCD
    • Attend relevant meetings to improve skills and knowledge related to EBCD and patient education
    • Proactively contact future scheduled patients to review EBCD advantages in attempt to have patients add on the EBCD service
    • Provide educational information and assist in campaign roll-outs to selected patients
    • Works closely with the Vice President of Women's Health Services to drive growth in EBCD conversion rates in the assigned Imaging Center

    You Are

    • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
    • Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
    • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

    To Ensure Success In This Role, You Must Have

    • Prior experience in patient education and healthcare communication is strongly preferred
    • At least 2 years of experience in training and presenting information to individuals or groups, strongly preferred
    • Experience in breast health education or radiology is highly desirable
    • Excellent interpersonal and communication skills, with the ability to explain medical information in a clear and compassionate manner
    • Ability to work with diverse populations, addressing varied health literacy levels and cultural backgrounds
    • Strong organizational and time management skills, with the ability to manage patient needs simultaneously
    • Empathy, patience, and active listening skills to provide emotional support to patients
    • Strong working knowledge of MS Word, Excel, PowerPoint

    We Offer

    • Comprehensive Medical, Dental and Vision coverages
    • Health Savings Accounts with employer funding
    • Wellness dollars
    • 401(k) Employer Match
    • Free services at any of our imaging centers for you and your immediate family

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