Program Manager - San Francisco , CA

The role of the Program Manager is to monitor performance and provide technical assistance to the staff working under the MNC Housing & Homelessness Prevention Services Program. The incumbent is responsible for supervising the Coordinators, Leads and other HHPS staff in assisting ...

Job description

The role of the Program Manager is to monitor performance and provide technical assistance to the staff working under the MNC Housing & Homelessness Prevention Services Program. The incumbent is responsible for supervising the Coordinators, Leads and other HHPS staff in assisting families to keep secure safe and stable housing. The Manager must create strategies for her/his team to successfully achieve the goals that the HHPS Associate Director, Quality & Training Coordinator and CPO have set.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

Primary Functions

• Oversees programs designed to prevent housing instability, managing budgets and orders, staff, and partnerships to provide rental assistance, landlord mediation, and other services.
• Develop and implement innovative homeless prevention strategies tailored to our community's unique needs, emphasizing proactive approaches to address housing instability.
• Supervise and mentor a dedicated team of case managers, coordinators and leads, empowering them to provide comprehensive support across housing and homelessness prevention contracts and other initiatives.
• Provide direct �hands on� case supervision to HHPS Staff and will be available as needed for consultation.
• Support in the daily final revision and approval of each Housing Assistance Application and Check request.
• Provide analyses of program outcomes, performance and improvement recommendations, support team in interpretation and aggregation of data to support program development and reporting.
• Support the implementation of federal, state and agency rules and regulations and ensure accurate reports and documentation that comply with applicable laws, policies, and procedures for both local, state and federally funded programs.
• Oversee the day-to-day operations of our prevention programs, optimizing efficiency and effectiveness to maximize impact.
• Monitor program outcomes and impact, leveraging data-driven insights to inform strategic decision making and drive positive change.
• Cultivate partnerships with community organizations, government agencies, and stakeholders to expand our program reach and effectiveness.
• Stay informed of best practices, emerging trends, and developments in homeless prevention, integrating cutting-edge insights into our program strategies.
• Support the staff with screening clients for eligibility which may involve working with applicants in multiple instances, (e.g., answering questions, providing information & referral, etc.).
• Closely manage the HHPS staff by delegating tasks, offering daily guidance and support, and conducting timely performance reviews to discuss each staff�s strengths and improvement areas.
• Manage and update knowledge of City policies and procedures in line with the quality standards, procedures, and process changes.
• Provide timely weekly and monthly reports to HHPS Director and others as requested.
• Work to resolve conflicts and de-escalate situations as they arise.
• Report to the HHPS Associate Director on the status of all Housing & Homelessness Prevention Services Projects and the HHPS staff performance.
• Building strategies and timelines for department projects based on goals presented by Associate Director & CPO.
• Relaying important company information from directors to employees
• Assist in special projects, activities and events as requested.
• Remain up to date on ERAP policies and guidelines and oversee the implementation of all MNC policies and procedures related to the HPS program.

Family Support

• Educate families about tenant rights and protection.
• Monitor and ensure a smooth process when working with a third-party application provider.
• Provide one-on-one support and guidance to families who are navigating and avoiding the eviction process.
• Plan quarterly family engagement workshops designed to educate residents on their rights under the eviction moratorium.
• Assist families with accessing resources to help with rent and back rent.

Staff Development and Supervision

• In coordination with HR and the HPS Director actively participates in the recruitment, selection, orientation, supervision, professional development, and disciplinary actions of rental assistance, HPS and Rental assistance specialists.
• Develop and update specialists� job descriptions as needed in conjunction with the HHPS Director.
• Supervise, evaluate, and provide leadership development to staff.
• Facilitate weekly staff meetings and individual supervision meetings with direct reports.
• Conduct probation period and annual performance evaluations for direct reports and monitor performance evaluation process.
• Develop and monitor staff development plans regarding direct reports for the HPS Director�s approval.
• Identify and schedule/arrange staff training needs and other professional development opportunities for rental assistance staff.
• Responsible for attending regular supervision meetings with the HPS Director and Agency Management meetings.

Customer Service

• Provide exceptional customer service.
• Represent MNC in a professional manner.

Safety

• Maintain personal safety, use personal protection equipment (PPE) and follow MNC policies.
• Report all and any safety issues, accidents, or injuries to MNC as a matter of priority.

Effective Team Member

• Ability to interact positively with team members.
• Partner with MNC staff and leaders when necessary to address department issues or concerns.

POSITION QUALIFICATION REQUIREMENTS

Education:

AS Degree with an emphasis in Social Work, Education, or related field, or working towards a current degree.

Experience:

• Experience managing and coordinating.
• Knowledge of housing programs and resources, with particular emphasis on local, state and/or federal homelessness prevention and/or rapid rehousing programs, rental assistance, supportive housing, and/or transitional housing.
• Experience working effectively with working-class diverse immigrant adults and their children, a commitment to social and economic justice, and knowledge of issues impacting working-class immigrants in San Francisco.
• Understanding of the San Francisco housing landscape.
• Demonstrated ability to build strong relationships with diverse stakeholders and communities.
• Ability to speak clearly and persuasively, including speaking in small and large group settings.
• Strong strategic thinking skills and an ability to analyze and implement policies.
• Willingness to work as a member of and contribute to a team in a dynamic, learning environment.

Requirement:

• Current CA Driver�s License and a clean driving record.
• Covid-19 Full Vaccination Proof
• Fingerprints Clearance (DOJ/FBI/Child Abuse Index)

Language(s): Preferably Bilingual / Bicultural

Skills and Abilities:

• Independent thinker, possess excellent customer service skills, professional attitude, a high level of personal integrity, maturity, and business judgment required.
• Able to multi-task, prioritize tasks, meet deadlines, able to do presentations and to maintain confident information.
• Strong written and verbal communication skills. Must be a well-organized professional who thrives in a team-oriented environment.
• Ability to remain tactful under pressure and present a professional demeanor and communication style with co-workers in a multicultural setting.

Software: Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, and Internet Explorer.

Tools and Equipment: General office equipment, fax, copier, printer, phone, and computer.

Confidential and Sensitive Information: Maintain the highest level of confidentiality when dealing with client records.

Physical Demands

While performing the duties of this job the employee is required to sit approximately 80% of the time, walk 10% of the time and stand 10% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 20 pounds. While performing the duties of this job the employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

What we offer

• Pay Rate: $82,000 - $85,000 Annual Salary

• Location: MNC Evans Campus

• Medical � Kaiser and CCHP / Dental � Principal / Vision � Vision Care / Life Insurance - $50,000 / 403b � 3% match / FSA / Pet Care

• 15 paid sick days / 12 paid holidays / 12 paid vacation days

• EAP (Employee Assistance Program) / WADP (Working Advantage Discount Program)

If you are seeking an organization that values, promotes, and develops leadership by delivering culturally sensitive, multi-generational, community-based services that empower families to build strong, healthy, and vibrant neighborhoods with the vision of a strong, healthier and more vibrant community that respects and celebrates its many rich, cultural traditions, please apply.

Please visit our web site for additional information on our Company web-site at:

We are an equal opportunity employer that welcome diversity in the workplace with a great company culture. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.