Bilingual Customer Service Representative - Austin, United States - BCFORWARD TECHNOLOGIES PRIVATE LIMITED

Description

*BC*_*forward *_*is currently seeking a highly motivated Customer Service Representative - **Bilingual* *(Spanish) *_*Job *_*for an opportunity in *_*Austin, TX 78727*_

*Position Title: *_Customer Service Representative a- __Bilingual_ _(Spanish)_

*Location:* _Austin, TX Onsite Position_

*Anticipated Start Date:

• May

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

*Expected Duration:
*Job Type:

• Contract, 40 HRS WEEKLY, Onsite

*Pay Range: $20/Hr - $22/Hr on W2*Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

*Requirements:

• Call Center & Bilingual (Spanish)

*Job Description:

• Responds to incoming calls from clients
• Reviews and evaluates client information such as paystubs and/or other documentation to determine eligibility for monthly reimbursement
• Contacts HIPP clients to request necessary information when a change was identified, or when a document received is not valid
• Observes professional standards of conduct, including attendance, professional behavior and dress code
• Develop and maintain professional business relationships through verbal and written communication with team members, employers, and HIPP clients.

6. multi-tasking; ability to prioritize work and work under time constraints

• Experience in critical thinking, and problem-solving
• Ability to work with multiple personnel under minimal supervision
• Observes professional standards of conduct, including attendance, professional behavior and dress code
• Completes daily goals
• Performs other duties as assigned

EDUCATION/SKILL/EXPERIENCE REQUIREMENTS:
Associate degree or experience substituted for education. Excellent problem-solving skills. Ability to manage workflows. Strong interpersonal skills. Ability to interface at multiple levels of leadership. Knowledge of the use of PCs and related software.

*Benefits:BC_forward_ offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

*About BC*_*forward*_*:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BC_forward_ is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.

Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC_forward's_ 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale.

Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.

Our strong culture and clear values have enabled BC_forward_ to become a market leader and best in class place to work.

BC_forward_ is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BC_forward_ collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.

As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.

BC_forward_ will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States.

The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.

Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.


Job Type:
Contract


Pay:
$ $22.00 per hour

Expected hours: 40 per week


Benefits:

• Health insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Work Location:
In person