Call Center Director - Villa Rica - Verida, Inc.

    Verida, Inc.
    Verida, Inc. Villa Rica

    3 days ago

    $85,000 - $150,000 (USD) per year *
    Description

    Call Center Director

    To optimize the Call Center, we maximize human and automated resources to achieve customer satisfaction, productivity and financial goals.

    Key Responsibilities

    • We oversee daily activities of Customer Service, Routing, Dispatch and Special Services departments to schedule resources efficiently; analyze employee staffing needs and provide recommendations for improvement.
    • We meet or exceed contractual metrics such as Average Speed of Answer, Abandoned Rate and Grade of Service.

    About This Role

    • This is a leadership position that requires strategic planning and execution. The ideal candidate will have 5+ years of experience in managing call center operations with teams over 50 employees.
    * This salary range is an estimation made by beBee
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