- Welcome customers upon arrival and create an inviting atmosphere.
- Address customer inquiries regarding services, wash options, and memberships with clarity and friendliness.
- Promote unlimited wash memberships and additional services to enhance customer engagement and drive sales.
- Inform new customers about the range of wash packages available to tailor their experience.
- Observe customer interactions to pinpoint areas for service enhancement and provide constructive feedback to the team.
- Guiding vehicles safely into the wash tunnel, ensuring optimal positioning for seamless operations.
- Prepare vehicles for washing by checking for loose items and removing any obstacles as required.
- Monitor equipment functionality during operations, promptly reporting any issues or malfunctions.
- Adhere to and enforce safety protocols to protect customers, team members, and equipment.
- Assist team members in swiftly resolving operational challenges to maintain efficient site performance.
- Act as a key holder, ensuring accurate completion of opening and closing procedures in a timely manner.
- Lead the team during shifts, providing direction and support when the Site Leader or Assistant Site Leader is unavailable.
- Delegate tasks effectively to team members to guarantee smooth operations throughout the shift.
- Monitor team performance and offer guidance or feedback as necessary to keep operations running smoothly.
- Manage unexpected challenges or staff issues during shifts, escalating to leadership when required.
- Conduct inspections on each vehicle before and after the wash to ensure compliance with Whistle's quality standards.
- Maintain the Sparkle Assurance by checking for any missed spots, streaks, or other concerns.
- Report any equipment or operational issues that may impact wash quality.
- Provide feedback or guidance to team members to uphold consistent wash quality.
- Continuously seek opportunities to improve processes to exceed customer expectations.
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Lead Shift Supervisor - Wilmington - Whistle Express
Description
Lead Shift Supervisor
Key Responsibilities:
Customer Engagement
Operations & Safety
Team Leadership
Attention to Detail
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Shift Supervisor
Only for registered members Wilmington
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Shift Supervisor
Only for registered members Wilmington
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Shift Supervisor
Part time Only for registered members NC - Wilmington
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shift supervisor
Only for registered members Wilmington
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Shift Supervisor
Only for registered members Wilmington, North Carolina, United States
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Shift Supervisor
Full time Only for registered members Wilmington, North Carolina, United States
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shift supervisor
Full time Only for registered members Wilmington
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Manufacturing Shift Supervisor
Only for registered members Wilmington
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Manufacturing Shift Supervisor
Only for registered members Wilmington
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Part Time Shift Supervisor
Part time Only for registered members Wilmington
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Part Time Shift Supervisor
Part time Only for registered members Wilmington
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Manufacturing Shift Supervisor
Only for registered members Wilmington, NC
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LPN PM Shift Supervisor ~ Assisted Living
Only for registered members Wilmington, NC
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Shift Supervisor
Only for registered members Holly Ridge
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LPN PM Shift Supervisor ~ Assisted Living
Full time Only for registered members Wilmington
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LPN PM Shift Supervisor ~ Assisted Living
Only for registered members Wilmington, NC
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Custodial Supervisor
Only for registered members Wilmington
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Supervisor, Airport Operations
Only for registered members Wilmington
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Supervisor Warehouse Operations
Only for registered members Wilmington
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PM Warehouse Supervisor
Only for registered members Wilmington
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Medtech
Only for registered members Wilmington