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    Housekeeper - Knoxville, United States - Knoxville Zoo

    Knoxville Zoo
    Knoxville Zoo Knoxville, United States

    1 week ago

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    Description
    Position Type:
    Operations/Housekeeping

    Date Posted:
    5/7/2024

    Location:
    Zoo Knoxville Job Title: Housekeeper

    Department: Grounds Date Written Updated: January 18, 2019

    Reports To: Curator of Grounds, Horticulture, and Housekeeping

    Supervises: N/A Status: Full-Time, non-exempt Pay Rate: $15.00 hourly

    SUMMARY OF POSITION:
    Following the supervision of the Lead Housekeeper and the Grounds Curator, this individual's role is to accomplish the general care and maintenance of the grounds and facilities, as well as light refuse management and other programs within the Grounds Department. The person in this position has the task of maintaining and improving the daily appearance of Zoo Knoxville grounds and facilities. This individual must keep the Lead Housekeeper, Assistant Grounds Curator, and Grounds Curator informed of activities, accomplishments, project status and requirements.

    RESPONSIBILITIES:
    • As a team member, exemplify Zoo Knoxville core values through interactions with guests and fellow team members.
    • Follow the procedures and guidelines relating to the well-being and care of grounds and facilities. This includes constantly observing grounds and facilities and reporting problems or concerns to the Lead Housekeeper, Assistant Grounds Curator, or Grounds Curator.
    • Follow and perform the assigned routinely scheduled (daily and long range) operations and activities of the Grounds and Housekeeping Department. These include regular grounds maintenance and housekeeping operations. They may involve, but not limited to, such tasks as vacuuming carpeted areas, sweeping and mopping all hard floors, cleaning (toilets, urinals, sinks, showers, mirrors, counters and partitions) and restocking all restrooms, litter pickup, maintaining the cleanliness of all pathways and paved surfaces, graffiti and gum removal, window cleaning, sign cleaning, cleaning mats, cleaning kitchen areas, cleaning appliances, cleaning water fountains, etc. Periodic activities may include, but not limited to, snow removal, stripping, sealing, and buffing all hard floors as needed, shampooing carpeted areas, and thoroughly clean whole facilities - light fixtures, walls, ceilings, air handling grates, baseboard moldings, lockers, desks, chairs, etc.
    • Minor proficiency in the safe operation of housekeeping and grounds equipment to include, but not limited to, trucks, carts, ladders, blowers, sweepers, buffers, polishers, shovels, brooms, hand tools (screwdrivers, etc.) and other types of grounds and facility maintenance tools and equipment.
    • Maintaining the quality, appearance, cleanliness, safety, functionality and usability of the park, its grounds, buildings and facilities, within and leading to the park on a continual basis and in the most timely, efficient, economical and organized manner. This includes all public, animal, and support areas, and all interior and exterior components. Maintaining the quality of all Zoo property and resources, natural or man-made, which is undeveloped, used for purposes other than public or exhibit areas, or held in reserve for future use.
    • Assist in the installation, set-up, and removal of special / temporary exhibits, special events, or other event related operations.
    • Follow the procedures and guidelines regarding safety of personnel.
    • Complete daily reports of activities, material / equipment use, and time management.
    • Work with other Zoo departments to follow guidelines set up for providing a positive and educational visitor experience. Provide quality customer service to both internal and external customers.
    • Demonstrate continued interest in and knowledge of advancements in the housekeeping / custodial / grounds care field.
    • Adherence to any policies set forth by Knoxville Zoo or the Grounds Department to comply with all governmental or other regulatory agencies, including, but not limited to national, state, and local codes, as well as ADA standards, AZA standards, USDA (Animal and Plant Regulations), TWRA, OSHA, MOSH, EPA, DOT, etc.
    • This position will require hands-on involvement. The individual assuming these responsibilities will be aware of the potential health and injury risks inherent with the operations of tools, machinery, vehicles, chemical use, heavy lifting (up to 100 pounds) and working in potentially dangerous animal and public environments.
    • This individual will present a professional and neat appearance at all times. The attire will be the standard Knoxville Zoo uniform. A nametag will be worn at all times when representing this position.
    • Other duties and tasks as requested or required by the Lead Housekeeper III, Assistant Grounds Curator, Grounds Curator, Operations, Deputy, or Executive Directors.
    QUALIFICATIONS:
    • Must be at least 21 years old.
    • Must possess a valid state issued driver license.
    • Minor understanding of facilities maintenance, grounds maintenance, horticulture, landscape construction and maintenance, and greenhouse / nursery production and interiorscaping and maintenance.
    • Understanding of safety practices and procedures.
    • Must be able to safely operate several types of maintenance related hand tools, power tools, and light equipment.
    • Must be able to interact with employees / volunteers in a positive, constructive, and professional manner consistent with established Horticulture and Grounds Department as well as Knoxville Zoo policies and procedures.
    • The ability to demonstrate and impart to staff, other employees, outside service personnel and/or contractors, cooperation and teamwork is a necessity.
    • Individual should be organized, efficient, accurate, self-motivated, and neat.
    • Must have legible handwriting, good communication skills in English (both oral and written), including, but not limited to, having good listening skills, good oral and written comprehension, and having good speech clarity and recognition when dealing with others and while communicating on phone, two-way radio, or other forms of communication devices.
    • Must possess the ability to react quickly, effectively and logically in high stress and/or emergency situations and to follow instructions as given.
    • Must have the ability to learn a basic working knowledge of the building and grounds facilities as well as the botanical species used in support of the Zoo.
    • The individual in this position should have a minimum of one years' experience in a grounds maintenance field, and a high school diploma, or equivalent combination of education and experience. Prior experience at an established AZA accredited zoological environment preferred. You must be at least 21 years of age and possess a valid Tennessee driver license.
    Don't meet every requirement? At Zoo Knoxville we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

    WORKING CONDITIONS:
    As an employee of Zoo Knoxville, you must possess English communication skills as well as the ability to communicate using a 2-way radio, email and telephone. The position hours vary depending on business needs and will require weekend and some holiday shifts. Depending on the specific tasks, this position will be required to work within close proximity of exotic and domestic animals and must be aware that there are dangers inherent in working under those conditions. Zoo Knoxville is committed to maintaining a drug free workplace and as such each employee must pass a pre-employment drug screen.
    This is a hands-on position, and the individual must be physically capable of safely operating the variety of tools and equipment listed above and accomplishing the duties and responsibilities as outlined above. The individual must be able to tolerate extremes in outdoor temperatures and weather conditions. This position may require heavy lifting and moving (up to and possibly in excess of 100 pounds) repeatedly and be able to exert up to 50 pounds of force periodically. The individual must be able to work while bending, crouching, kneeling, or balancing for extended periods of time, and should be able to crawl, push, pull, climb, while maneuvering tools and supplies, and be able to remain on feet for extensive periods. The individual assuming these responsibilities will be aware of health and injury risks inherent with traversing to/from and working at elevated heights, below ground level, in confined spaces and with the operations of machinery, various hand and power tools, vehicles, chemical use, etc., all while working around potentially dangerous animals and their environments, in potentially dangerous situations, or in possibly life threatening locations and conditions, as well as in public environments. The individual must have the ability to provide flexible working hours when necessary and may have to work early morning, late evenings, nights, weekends, or holidays. This position is considered essential personnel and must report to work as usual even when the Zoo is closed due to extreme weather conditions.
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