Technical Support Specialist - Pontiac, MI
2 weeks ago

Job summary
As the Technical Support Specialist you will play a critical role in resolving technical issues employees encounter This position provides hands-on support for hardware software and networking issues manages help desk requests installs and maintains computer systems and assists users across the organization
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Responsibilities
- Diagnose and resolve issues with computers software and network systems
- Log track and document incidents and resolutions in the JAC Products Help Desk
- Perform system maintenance patching Provide on-site or remote technical support to users as needed/li>Triage server network and computer related incidents
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- Associate Degree in Computer Science or similar experience
- A minimum of 3 years working with computers networks applications Two years help desk customer service experience preferred(li)Understanding of enterprise data center concepts Windows networking server administration
Job description
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