Customer Service - Mantua Township - NEST - Integrated Facilities Management

    NEST - Integrated Facilities Management
    NEST - Integrated Facilities Management Mantua Township

    20 hours ago

    Description

    Customer Service - Vendor Sourcing

    Sourcing Associate

    Location: Sewell, NJ 8AM-5PM - Monday to Friday Starting at $20/hour + Bonus Potential

    Fast-paced role. Big impact. Strong benefits.

    If you enjoy building relationships, solving problems, and being the bridge between clients, service providers, and internal teamsthis could be your next move.

    NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients' brand standards.

    We believe great service starts with great peopleand we invest in teams that care about doing things right.

    As a Sourcing Associate, you'll be the glue that connects NEST with our Independent Service Providers (ISPs) across the U.S., ensuring service excellence and strong partnerships.

    • Build and maintain professional relationships with ISPs, internal teams, and clients
    • Source qualified ISPs using tools like Apptivo Leads, System Z, LinkedIn, Thumbtack, and more
    • Ensure ISPs have the experience and equipment to deliver top-notch service
    • Educate ISPs on compliance requirements, contracts, insurance, and our service portals
    • Onboard new ISPs and support coverage needs across the country
    • Negotiate ISP pricing and monitor gross profit to keep services profitable
    • Troubleshoot ISP-related issues and escalate when necessary
    • Track and manage work orders in System Z to ensure nothing falls through the cracks
    • Confirm services with ISPs and clients for recurring and scheduled work
    • Review and address ISP compliance reports, payment status, and performance metrics
    • Support new programs, project rollouts, and high-visibility work orders
    • Collaborate with Quality Assurance and management to solve problems and improve processes
    • Provide backup coverage for teammates during high-volume periods
    • Maintain professional, courteous communication via phone, email, and conference calls
    • Keep detailed notes and documentation to ensure all parties are informed

    Busy? Absolutely. Boring? Never.

    Relationship builders who enjoy connecting with people and creating solutions

    Organized multitaskers who stay cool under pressure

    Strong communicators who maintain professionalism in every interaction

    Problem-solvers who can think on their feet and work independently

    Starting at $20/hr

    Bonus opportunities

    40 hours Vacation + 32 hours Personal (Year 1)

    40 hours Paid Sick Time

    6 Paid Holidays

    Medical plans NEST helps cover the cost

    401(k) with company match

    Employer-paid life insurance ($15,000)

    Employee Assistance Program (EAP)

    Optional Dental, Vision, Pet Insurance, Legal & Identity Protection

    Company-sponsored engagement & philanthropic events

    Innovation: Delivering real cost-saving strategies through technology and operational excellence

    Helping: Supporting our clients, communities, service providers, and employees

    Together: Building trusted partnerships through respect, teamwork, and exceptional service

    NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.

    Before officially joining NEST, candidates must successfully complete:

    • A pre-employment skills assessment
    • Background check
    • Drug screening

      • If you want solid pay, great benefits, and a role where your work makes a real difference every dayapply today.

      We can't wait to meet you.

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