Client Monitoring Specialist - Chicago, IL
2 weeks ago

Job Summary
The Client Monitoring Specialist role will be the principal team members of the newly-formed Strategic Watch and Action Team (SWAT). SWAT will proactively evaluate key metrics across all clients and identify where their services can be deployed for a fixed amount of time in order to embed (virtually) with the client and identify precision strategies to maximize retention.Responsibilities
- Review client data for signs that a client may be trending off target.
- Develop and monitor a book of business utilization report to use as a starting point for identifying clients of focus.
Job description
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