Client Monitoring Specialist - Chicago, IL

Only for registered members Chicago, IL, United States

2 weeks ago

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Job Summary

The Client Monitoring Specialist role will be the principal team members of the newly-formed Strategic Watch and Action Team (SWAT). SWAT will proactively evaluate key metrics across all clients and identify where their services can be deployed for a fixed amount of time in order to embed (virtually) with the client and identify precision strategies to maximize retention.

Responsibilities

  • Review client data for signs that a client may be trending off target.
  • Develop and monitor a book of business utilization report to use as a starting point for identifying clients of focus.

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