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Consultative Approach : -
Industry Expertise : -
Strategic Thinking : -
Effective Communication : -
Project Management : -
Adaptability : -
Professional Development : -
Leadership Skills : -
Industry Recognition : -
Consulting Services : -
Stakeholder Engagement : -
Project Management : -
Operational Optimization : -
Thought Leadership : -
CX Expertise : 5-8 years of CX program design and delivery experience across major industry verticals. -
Educational Background : -
Methodological Knowledge : -
Communication Skills : -
Certifications : -
Collaborative Culture : -
Industry Impact : - Medical, Dental, and Vision coverages as well as generous 401(k) match
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- $1800 Experience bonus to be used for an "Experience" of your choosing
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- Other parental benefits include fertility coverage of two cycles of fertility assistance, adoption assistance, cloud village daycare within walking distance of Provo office, Milk Stork for shipping breast milk home when you are traveling
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Customer Experience Consultant - Provo, United States - Qualtrics
Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally.
Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them.
Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light.
You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.Customer Experience Consultant
Why We Have This Role
This role is pivotal in delivering program consulting services to existing Qualtrics customers, spanning various industries, to shape world-class CX programs.
You'll interface directly with client stakeholders, understanding their business needs, and guiding them through the development and enhancement of their Customer Experience Programs.
By collaborating with other Qualtrics teams, you'll expand Qualtrics' footprint within client accounts, contributing to our growth and impact.How You'll Find Success
Strong understanding of CX program design and execution, with at least 5 years of experience in CXM across major industry verticals.
How You'll Grow
Possibility to contribute to thought leadership content, academic articles, and conference presentations, enhancing visibility and recognition in the CXM domain.
Things You'll Do
Provide post-sale consulting support focused on delivering client office hours and expert coaching sessions across a wide array of CX topics, like: program governance, establishing a center of excellence, survey design best practices/survey reviews, digital CX program design best practices, creating role-based dashboards that drive action, building systems of action/closing the loop, CX metric target setting, enabling customer-centric cultures, demonstrating ROI of CX, etc.
What We're Looking For On Your Resume
Strong understanding of CX program design best practices and ability to demonstrate pragmatic strategies and tactics to drive CX program adoption, enhancement, and activation within organizations.
What You Should Know About This Team
Joining our team means engaging with some of the world's most recognizable brands and contributing to their CX program success and organizational impact.
Growth Opportunities :
You'll have ample opportunities for professional growth and development, with support for further education and certification.
Our Team's Favorite Perks and Benefits
_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
_Applicants in the United States of America have rights under
Federal Employment Laws:
Family & Medical Leave Act ) , Equal Opportunity Employment ) , Employee Polygraph Protection Act )_
_Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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_For full-time positions,_ this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.
A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Remote Pay Transparency Range$120,000-$147,000 USD