Pharmacy Technician - Dallas - PrismHR

    PrismHR
    PrismHR Dallas

    4 days ago

    Pharmaceutical / Bio-tech
    Description

    Pharmacy Technician / Account Manager: Bridging Fulfillment & Client Care

    Location: Dallas, Texas

    Position Type: Full-Time

    Industry: Mail Order & Specialty Pharmacy

    Are you a licensed Pharmacy Technician who excels at both clinical fulfillment and high-level problem-solving? We are seeking a Pharmacy Technician / Account Manager to join our team. This unique hybrid role balances hands-on mail order pharmacy operations with dedicated account management, ensuring that our providers and patients receive seamless, accurate, and efficient service.

    Available Shifts (Monday – Friday)

    We are currently hiring for the following shifts to support our 24-hour production cycle:

    • 2nd shift: 3:00 PM – 11:00 PM
    • 3rd shift: 11:00 PM – 7:00 AM

    The Role: Operational Excellence & Relationship Management

    In this position, you will own the lifecycle of an order—from the initial pharmacy fulfillment to the final delivery—while acting as a strategic point of contact for our most important accounts.

    Pharmacy Fulfillment & Operations

    • Prescription Processing: Process and package prescriptions for shipment while adhering strictly to state and federal regulations.
    • Quality Assurance: Ensure accurate labeling, comprehensive documentation, and rigorous quality checks for every order.
    • Workflow Coordination: Assist in refining daily workflows to maximize efficiency and meet critical daily production and shipping targets.
    • Compliance: Support regulatory standards by following Standard Operating Procedures (SOPs) and documenting all activities with precision.

    Account Management & Communication

    • Primary Point of Contact: Serve as the lead contact for clinics, providers, and high-volume customers, managing their unique needs and escalations.
    • Issue Resolution: Proactively identify and resolve discrepancies, shipping delays, or fulfillment challenges to prevent service interruptions.
    • Client Tracking: Monitor order statuses in real-time, providing timely updates to stakeholders and maintaining accurate records in the pharmacy management system.
    • Stakeholder Collaboration: Coordinate across internal teams—including pharmacists and shipping staff—to ensure seamless service delivery.

    What You Bring to the Team

    • Licensure: Must hold an active Pharmacy Technician license/registration in the state of practice.
    • Experience: 1–3 years of pharmacy technician experience is required; a background in mail order or specialty pharmacy is highly preferred.
    • Technical Proficiency: Strong skills in pharmacy management software, shipping systems, and Microsoft Office tools.
    • Education: High school diploma or equivalent (pharmacy technician training program preferred).
    • Core Skills: Exceptional organizational abilities, a problem-solving mindset, and the ability to manage multiple high-priority tasks simultaneously.

    Knowledge, Skills, and Abilities

    • Detail-Oriented: High level of accuracy in labeling and documentation to ensure patient safety.
    • Problem-Solver: Tenacious ability to handle urgent requests and resolve fulfillment hurdles quickly.
    • Communicator: Ability to bridge the gap between internal pharmacy operations and external client expectations with professional clarity.

    Ready to combine your pharmacy expertise with a passion for client success? Apply today


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