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- Position: Customer Success Manager
Location: Onsite - 289 Wendell H Ford Boulevard Erlanger KY 41018
Estimated Duration: The client approximates that this project may last up to <10> Pay Rate Range: $43.17/hr.
Project Description: You will work directly with operations leaders at our client Air Hub to meet or exceed the stated goal of sorting 20k missions per hour (MPH) through the site's robotic technology and processes. You will partner with the AR CSM to identify operational pain points and translate those into opportunities enabling process changes to improve system performance and customer sentiment.
You will use your technical acumen, program management, organizational change management, and communication skills to align a broad range of initiatives for the customer. You will drive execution excellence for your portion of the end-to-end guidance model (e.g., technical, operational, organizational, and educational) that spans several teams, levels, and cross-functional business units.
Our client values candidates with great critical thinking skills, and self-motivation, and thrives in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a Customer Success Manager, you have a business outcome mindset, a broad technical background, and a passion for problem-solving. You are a team player, use data to make choices, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth's most customer-centric experiences.
Day to Day Responsibilities/typical day look like: - Implement and support training mechanisms and processes to enable the KCVG ops team to more efficiently utilize their AR assets, build subject matter expertise, and innovate to address the needs of operations and AR customers.
- Auditing adoption of new processes and improving the effectiveness of safe and effective AR operational best practices.
- Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions
- Capture and submit the "voice of the customer" regarding product/service feedback to influence support and development priorities.
- Coaching site managers on AR best practices and robotics systems and tools
- Partner with site Change Ops team and AR CSM to implement/execute onsite and virtual training sessions
- Work with the Site Learning Ops team to validate Ops leaders are completing all assigned trainings; work with Change Ops to drive training completion
- Partner with the site Process Engineering (PE) team to deploy changes in Standard Work to support more effective flow through the AR floor (e.g. QBCC adoption)
- Own site Ops Communications
- Voice Of Customer plan/collection
- Issue Capture ownership
- Lever pull ownership for when operations need to make changes based on floor/exceptions conditions
- 6-Sigma
- PMP Certification
Customer Success Manager - Erlanger, United States - Apex Systems
Description
Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions.
Apex has anopportunity for a Customer Success Manager . Here are the details:
please email your updated resume to [email protected]
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.