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- Respond to client/internal queries on market data content, API capabilities, or end-of-day feed details.
- Own process for onboarding new user IDs, commercials and setup servers when required.
- Handle pricing & packaging for the order systems
- Communicate product changes to clients.
- Coordinate testing for infrastructure or API changes with clients
- Handle client escalations Objectives
- Gap analysis between technology or content assets.
- Helps lead future client migrations between data feeds / APIs.
- Define work requirements based on client needs.
- Delivery of resilience initiatives based on Business needs and client enquiries.
- Optimize allocation of incoming requests with Data & Analytics - Workflows teams.
- Compliance with required group and divisional governance to provide insight into portfolio performance.
- Promote teamwork and provide leadership in meetings and represent the portfolio across the organization.
- Ensures all projects adhere to LSEG Group Standards for project methodology, governance, and risk management. Compensation/Benefits Information ( New York applicants only ):
LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $114,400 - $212,600.
Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/"bonus plan"). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG's Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Product Manager - New York City, United States - London Stock Exchange
Description
The Product Manager will manage Data Feed deliverables such as releases, handling client requests, engaging relevant support teams and finding resolution to requirements, work with Data Network and portfolio delivery leads, wherever required and helping LSEG build more powerful wealth solutions.The role will oversee a variety of responsibilities, including prioritization of work, being the client liaison of account teams, and confirming resources aligned to group to complete results. End-to-end responsibility of managing feature/function specifications of existing propositions, product, and its services. Support client delivery in terms of infrastructure needs, entitlement needs, capability queries. Convert client needs into product features and get them production ready for release and end of lifecycle, as needed.
There is the opportunity to work closely with development, implementation, and support teams to track and share continuous timely updates to clients to ensure successful completion of activities. Participate in cross-functional meetings both internally and externally (client facing) to ensure timely, in-scope delivery. Adhere to LSEG standards, processes and policies and participate in testing/validation to confirm data quality. Build proposals or business cases to acquire approval for current and new projects and gain support of new propositions and product services. Develop and implement plans to sunset obsolete services. May support commercial facing teams in client engagement and retention activities. Demonstrate knowledge of the company's propositions, product services and industry trends.
Key Responsibilities