- Provide Level I technical support for desktops, laptops, and mobile devices
- Troubleshoot Microsoft Windows operating system and Microsoft Office issues
- Perform Active Directory password resets and basic account management
- Support Android and Apple mobile devices
- Resolve network connectivity and basic VPN issues
- Document incidents and resolutions in the ticketing system
- Escalate complex issues to higher-level support teams as needed
- Deliver exceptional customer service with patience and professionalism Qualifications xhuatnn
- Basic understanding of Microsoft Windows environments
- Familiarity with mobile devices (Android and Apple)
- Ability to troubleshoot basic connectivity issues
- Strong communication and customer service skills
- Dependable, punctual, and consistent work ethic
- Positive attitude and willingness to learn
- A positive, team-oriented mindset
- A genuine interest in technology and problem-solving Preferred but
- Prior help desk or IT support experience
- Exposure to Active Directory
- Entry-level IT certifications (CompTIA A+, etc.) Apply to this position by simply clicking the APPLY button below
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Level I Support Analyst - West Fargo - The Thor Group

7 hours ago
Description
Level I Support Analyst for Premier National Organization We are partnering with a nationally recognized industry leader to hire a Level I Support Analyst for an on-site role in the Fargo, North Dakota area.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
This is a full-time contract position with a solid potential to convert to a direct hire opportunity based on performance and business needs.
This is an excellent opportunity for someone looking to grow their IT career in a supportive environment where training is provided and attitude matters more than certifications.
If you are dependable, eager to learn, and ready to build your IT career with a respected national organization, we want to hear from you.
Prior IT experience or certifications is helpful but not required.
Location:
On-Site – Fargo,
North Dakota Area Position Type:
Full-Time Contract (Potential for Direct Hire) ________________________________________ Position Overview The Level I Support Analyst will provide front-line technical support to end users in a Microsoft-based environment.
You will troubleshoot common hardware, software, and connectivity issues while delivering excellent customer service and maintaining professionalism in a fast-paced setting.
Not Required:
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