Level I Support Analyst - West Fargo - The Thor Group

    The Thor Group
    The Thor Group West Fargo

    7 hours ago

    Description

    Level I Support Analyst for Premier National Organization We are partnering with a nationally recognized industry leader to hire a Level I Support Analyst for an on-site role in the Fargo, North Dakota area.

    For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.


    This is a full-time contract position with a solid potential to convert to a direct hire opportunity based on performance and business needs.


    This is an excellent opportunity for someone looking to grow their IT career in a supportive environment where training is provided and attitude matters more than certifications.


    If you are dependable, eager to learn, and ready to build your IT career with a respected national organization, we want to hear from you.

    Training will be provided.

    Prior IT experience or certifications is helpful but not required.

    Location:
    On-Site – Fargo,

    North Dakota Area Position Type:

    Full-Time Contract (Potential for Direct Hire) ________________________________________ Position Overview The Level I Support Analyst will provide front-line technical support to end users in a Microsoft-based environment.


    You will troubleshoot common hardware, software, and connectivity issues while delivering excellent customer service and maintaining professionalism in a fast-paced setting.

    ________________________________________ Key Responsibilities

    • Provide Level I technical support for desktops, laptops, and mobile devices
    • Troubleshoot Microsoft Windows operating system and Microsoft Office issues
    • Perform Active Directory password resets and basic account management
    • Support Android and Apple mobile devices
    • Resolve network connectivity and basic VPN issues
    • Document incidents and resolutions in the ticketing system
    • Escalate complex issues to higher-level support teams as needed
    • Deliver exceptional customer service with patience and professionalism Qualifications xhuatnn
    • Basic understanding of Microsoft Windows environments
    • Familiarity with mobile devices (Android and Apple)
    • Ability to troubleshoot basic connectivity issues
    • Strong communication and customer service skills
    • Dependable, punctual, and consistent work ethic
    • Positive attitude and willingness to learn
    • A positive, team-oriented mindset
    • A genuine interest in technology and problem-solving Preferred but

    Not Required:

    • Prior help desk or IT support experience
    • Exposure to Active Directory
    • Entry-level IT certifications (CompTIA A+, etc.) Apply to this position by simply clicking the APPLY button below

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