- Supports enrollment management and recruitment efforts for the Master of Liberal Arts (MLA) by working with applicants from the point of application submission through program registration. This includes coordinating admission interviews and supporting the program director in the processing of applications.
- Proactively works with MLA students to register them for courses andtroubleshoot misc. student issues.
- Manages communications to engage the MLA student body and support retention efforts.
- Oversees the scheduling and promotion of programmatic events, such as information sessions.Attends events as necessary to provide support.
- Serves as the front-end lead for enrollment management system for the Graham School programs supported in Slate, including shared responsibility for annual maintenance, innovation, process documentation, and staff training. Ensures efficiency and optimization of the day-to-day operations and functionality.
- Ensures compliance with federal and state regulations, accreditation standards, and internal policies.
- Collaborates with IT to ensure the technology supporting enrollment processes is robust, secure, and user-friendly.
- Oversees day-to-day operations of application systems, including application processing, record management, and data integrity within the enrollment system.
- Understands data sets, database query and reporting, data engineering principles, and supports end-users across in the Slate system.
- Maintains system integrity by documenting workflow, developing, and performing regular comprehensive audits and clean-up projects.
- Provides support for troubleshooting functional, process, and systems issues as they arise. Stays up-to-date with emerging trends and technologies in system integration and front-end development.
- Manages the setup and distribution of email and SMS communications for the MLA and Leadership and Society Initiative (LSI) from the Slate system.
- Reviews and updates the MLA and LSIWordpresswebsites and marketing material to ensure accuracy of content and proper messaging to prospective students; supports the process of updating and deploying messaging.
- Recruits and/or evaluates applicants for admission by interviewing, reading applications and summarizing evaluations. Completes these tasks independently or with some guidance and instruction from others.
- Maintains relationships with all individuals involved in the recruitment process, including routinely counseling students and parents regarding the admission process.
- Performs other related work as needed.
- Bachelor's degree.
- Background in higher education, recruitment and/or student affairs is a plus.
- Familiar with recruitment or outreach.
- Slate.
- Wordpress.
- Exceptional oral and written communication.
- Strong interpersonal, relationship-building, and listening skills.
- An understanding of student success and higher education.
- A strong commitment to diversity and inclusion.
- Work well with others in a highly collaborative environment. Passion for Graham's mission of lifelong learning and the University of Chicago's mission of deep inquiry and the rigorous pursuit of knowledge.
- Work independently in a fast-paced environment and to prioritize among competing tasks.
- Resume/CV (required)
Senior Manager, Enrollment Management and Student Support - Chicago, United States - University of Chicago
Description
Department
About the Department
Job Summary
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Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field. ---
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The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
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