Criminal Defense Client Advisor - San Diego - VNS Firm

    VNS Firm
    VNS Firm San Diego

    1 day ago

    Technology / Internet
    Description
    Criminal Defense Client Advisor (Legal Intake & Case Conversion)

    This is a career track for sales-minded professionals who want to operate in a high-trust, high-urgency environment.

    We're hiring a Criminal Defense Client Advisor to be the first point of contact for individuals facing criminal charges. These conversations matter. Callers are scared, time-sensitive, and looking for certainty. Your role is to bring clarity, confidence, and direction, then guide qualified clients toward retaining experienced legal counsel.

    This is legal intake done at a professional sales level.

    What You'll Do

    As a Criminal Defense Client Advisor, you will:

    • Be the first human voice callers speak to after arrest, investigation, or charges
    • Take control of high-stakes conversations with empathy and confidence
    • Gather critical facts quickly and accurately
    • Educate callers on the value of strong legal representation without pressure or gimmicks
    • Overcome objections rooted in fear, cost, and uncertainty
    • Drive cases toward retention by setting expectations and explaining next steps
    • Send retainers and manage lead status through the intake pipeline
    • Maintain precise documentation and communication with attorneys and staff

    You are not just answering phones. You are converting opportunity into cases.

    Who You Are
    • Sales-driven, self-directed, and accountable to outcomes
    • Comfortable discussing money, urgency, and consequences
    • Strong communicator who builds trust quickly
    • Calm under pressure and emotionally intelligent
    Experience
    • Sales, consultative closing, or high-level intake experience
    • Legal intake or criminal law exposure is a plus, not required
    Why This Role
    • Fully remote
    • Performance-driven environment, high incentives.
    • Clear growth path in legal intake and operations
    • If you want a role where your communication skills directly impact outcomes, apply.

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