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    Network Administrator - Arlington, VA, United States - A3T (Agil3 Technology Solutions)

    A3T (Agil3 Technology Solutions)
    A3T (Agil3 Technology Solutions) Arlington, VA, United States

    4 weeks ago

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    Description


    As the Network Administrator (Shared), you will act as a model of customer service excellence to all organizational staff members.

    You will support multiple organizations within a shared resource in locations primarily at Naval Station Guantanamo Bay (NSGB).

    You will participate in a team of highly qualified network professionals, join other task IT professionals, and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation, and other critical needs.

    Further, you will participate in the planning and implementing key IT initiatives anticipated during this effort.

    Although this position resides in the NCR, there will be a requirement to travel to Naval Station Guantanamo Bay (NSGB) occasionally.


    Job Duties:


    Provide Network Administration support to the team responsible for the development, implementation, and configuration of Network Infrastructure across multiple locations operating a broad range of network technologies.

    Provide O&M support efforts of all NIPRNET, SIPRNET, and JWICS Network Infrastructure in NSGB and Special Access System Network Infrastructure in the NCR and NSGB.Monitors, manages and supports switches, routers, and data circuits for Voice, Data, and Video Systems.

    Supports the installation and maintenance support for inside/outside facility LAN/WAN wiring and & fiber terminations and patch connectivity.

    Ensures Network Infrastructure is securely configured in accordance with DoD Cyber Security Policy,Maintains a broad understanding and deep knowledge across all applicable network technologies and advises the Information Technology Division in utilizing and integrating innovative technologies in support of Network requirements.

    Supports engineering and installation (E&I) support for inside/outside plant LAN wiring & fiber optic cable terminations.
    Installs, configures, maintains, and troubleshoots Network Encryption device operation.
    Ensures proper IP Address allocation to optimize network performance and maintain network security.

    Supports efforts to troubleshoot network issues and outages and coordinates with internal and external entities to resolve complex networking issues.

    Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users.
    Provide O&M support for Special Access System infrastructure for approximately 150 users.
    Participate in developing, implementing, managing, and maintaining the VDI for thick/thin/zero clients and server virtualization technologies.
    Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems.

    Supports replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations.

    Support storage area network (SAN) and encrypted file storage capabilities.

    Make sure desktop computers interconnect seamlessly with various systemsVouch for and implement upgrades on systems to guarantee longevityAscertain and repair hardware and network connectivity issuesSupport for technical upgrading and maintaining of entire desktop systemsAssist in testing and deployment of new applications and systemsUtilize ITIL best practices to enhance and optimize the services provided to end usersCoordinate with support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.

    Will utilize Government approved tools to accurately report, document, administer, and resolve customer issues.

    Government-provided tools include, but are not limited to, the following:(1) BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; and(2) Microsoft SharePoint as a knowledge management repository for SOP'sResolve customer issues effectively or escalate them to appropriate support tiers.

    Work with management in assessing staff performance/reviews/changes.

    Assist in the professional and technical development of the teamRequirements:
    Shall possess a TOP SECRET w/ SCI Eligible security clearanceStrong customer service orientation.
    Proven analytical and problem-solving abilities.
    Ability to oversee up to 5 network technicians.
    Ability to effectively prioritize and execute tasks in a high-pressure environment.
    Good written, oral, and interpersonal communication skills.
    Ability to conduct research into PC and software issues and products as required.
    Ability to present ideas in business-friendly and user-friendly language.
    Highly self-motivated and directed.
    Keen attention to detail.
    Team-oriented and skilled in working within a collaborative environment.


    Education and Experience:
    Bachelor's degree in an IT-related field3+ years of DoD Network Administration Experience

    Required Certifications:
    Cisco Certified Network Administrator (CCNA)

    DoD8570.01M IAT Level II (one of the following):
    CCNA Security,CySA+,GICSP,GSEC,SSCP,CND, orSecurity + CEHDI or A+ related certifications relevant to personnel roles/responsibilitiesPreferred Certification /Experience:DoD8570.01M IAT Level III (one of the following):CASP+ CECCNP SecurityCISACISSP (or Assoiciate)

    GCEDGCIHCCSPVCP (VMware Certified Professional – Data Center Virtualization or End User Computing)2+ years working in a VDI environment for either DOD or the ICITILSummaryLocation:
    Arlington, VA, United StatesType: Full TimeExperience: Mid Level
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