Customer Service Representative/Aide - Dubuque, United States - Access Dubuque

Access Dubuque Dubuque, United States

2 weeks ago

Description

Customer Service Representative/Aide - Therapy Services - PRN

MercyOne

1 Positions

ID: TRHEUS MERCYO

Posted On 05/30/2024

Job Overview

Employment Type:

Part time

Shift:

Day Shift

Description:

POSITION PURPOSE:

The PMR aide/receptionist role includes the entire Aide 5400 job description. In addition to the aide scope of service, the aide receptionist is responsible for scheduling of patients in their respective work areas, assisting with determining staffing needs to provide adequate patient care, verifying and completing insurance requirements, admitting patients, and communicating with patients and other health professionals to obtain needed information.

Details:

Your best life. Our one purpose.

At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.

What we offer:

We care about your well-being, both physical and mental, which is why our benefit package includes:

Wellness programs
Education reimbursement
Personalized health insurance plans including dental and vision
Paid time off
Long- and short-term leave
Retirement planning
Life insurance coverage

What you will do:

Adheres to the principles of caring and expected behaviors outlined in Mercy Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with Mercy Medical Center's Mission and Values.
Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
Maintains a professional, collaborative work environment so as to foster a positive public image for Mercy Medical Center.
Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.).
Must be able to put patients at ease and make them comfortable.
Must be able to give clear instructions and work with minimal direct supervision.
Must possess excellent interpersonal relationship and communication skills.
Must be able to plan day-to-day activities and to work with minimal direct supervision.
Must be competent in providing clinical care to the patient population described in the department's description of services section of the policy manual.
Must be able to perform basic clerical duties including filing, phone and record keeping.
Demonstrates and promotes customer satisfaction.
Communicates with patient by phone and in person to gather required information to accurately schedule the patient
Ensures completion of correct paperwork for patient care
Communicates with insurance companies to ensure authorizations and coverage are in place
Communicates with healthcare providers to gather needed information for treatment of the patient (prescriptions, office notes, multi-disciplinary plans)
Communicates and is first contact for patients and staff about therapy services and programming
Uses computer for scheduling programs, registrations, use of word and excel, and EMR.
Proficient with phone, fax, scanning
Performs other duties as assigned

What we are looking for:

High school diploma required
Office and computer experience required
Experience in a health care setting preferred
Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 5 years thereafter.
Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter
Possesses excellent computer skills and ability to learn multiple computer programs that may include: Mercy admitting and billing programs, electronic medical records, insurance websites, and Microsoft office.
Possesses excellent communication skills in person and on the phone and deals frequently with protected health information. Must be able to communicate with customers experiencing pain, high stress, or dissatisfaction in a calm manner. Communicates clearly and effectively with other members of the healthcare team.
Able to learn multiple insurances and carry out requirements for each.
Admits patients into the Mercy system gathering needed information to complete process with consistent accuracy and provides explanation to patients
Understands relevant healthcare topics related to patient's delivery of care and paperwork and is able to provide basic education to patients
Works with frequent interruptions and competing tasks. Must possess strong ability to process information, prioritize and provide direction to staff including staff in aide role.

MercyOne Eastern Iowa provides exceptional, personalized care to Dubuque, Dyersville, Elkader, Clinton and surrounding areas providing more than 300 licensed beds. MercyOne Eastern Iowa operates four medical centers in Dubuque, Elkader, Dyersville and Clinton. Our facility in Clinton has branches in Fulton ) specializing in family medicine and Savanna Home Health & Hospice Care based in Illinois.

MercyOne Dubuque Medical Center )
MercyOne Dyersville Medical Center
MercyOne Elkader Medical Center )
MercyOne Clinton Medical Center

With a history dating back more than 130 years, MercyOne Eastern Iowa has grown through expansions, acquisitions and consolidations to help provide exceptional, personalized care to our communities. Our four medical centers employ over 2,000 colleagues and medical staff improving access and creating an even higher level of care coordination to benefit patients and communities throughout the region.

Our Mission:

We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.

Our Core Values:

Reverence
Commitment to Those Who are Poor
Safety
Justice
Stewardship
Integrity

Our Vision:

We will be the most trusted health partner for life.

Our Actions:

As a Trinity Health colleague, I will:

Listen to understand.
Learn continuously.
Keep it simple.
Create solutions.
Deliver outstanding service.
Own and speak up for safety
Expect, embrace and initiate change.
Demonstrate exceptional teamwork.
Trust and assume good intentions.
Hold myself and others accountable for results.
Communicate directly with respect and honesty.
Serve every person with empathy, dignity and compassion.
Champion diversity, equity and inclusion.

Our Promise:

We Listen.
We Partner.
We Make it Easy.

MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Primary Contact

Jennifer Smith and Jessica Schleuning

Talent Acquisition Partners, Human Resources

Phone

Fax

True

Job Details

Categories

Health Care

Sciences

Location

Dubuque, IA

Job Type

Employee

Full/Part

Part Time

Qualifications

Education

High School/GED

Company ID

1154

Job REQ #

TRHEUS MERCYONEENUS

# Positions

Start Date

End Date

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