Customer Care Representative - Draper, United States - Swire Coca-Cola

Description

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Swire Coca-Cola with the position of Customer Care Representative - Swire Coca-Cola which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care Representative - Swire Coca-Cola below matches your qualifications. Good Luck: D

Processes service request that are sent to the field service technician through our customer relationship software CONA this alerts field service technician

Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,200 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home.
At Swire Coca-Cola, our commitment to excellence is what guides our actions with our employees. We offer a comprehensive benefits package for full-time associates which includes: Medical, Dental, Vision, 401K, Paid Vacation, Paid Holidays and Company Discounts.

What does a Customer Care Representative do at Swire Coca-Cola?
Provides customer support to internal and external customers by answering customer inquiries regarding, , processing orders, selling in product voids, and handling service/repair requests and take inbound calls from consumers, customers, internal and external including field sales reps, accounting, receptionist, warehouse, throughout Swire territories. Support customers and sales reps in registering accounts for online ordering via Trouble shoot online ordering issues, password resets, and any technical support as needed. Successful Customer Care employees have a working knowledge of our entire product portfolio including variations in product availability across Distribution Centers. Must have strong interpersonal skills to manage relationships to ensure exceptional customer service.

Job Details:
Schedule: Monday- Friday 9AM-6PM in office
Pay: $17.50/hour or $18.50/hour if bilingual in Spanish

Responsibilities:

• Employee processes customer order/request by entering data in CRM. At the end of the call the employee updates customer records, with the purpose and result of the call
• If the customer is absent/unavailable in an outbound call, employee updates customer call log, notes and schedules follow up call for same day with a minimum of three attempts per rescheduled call
• During the finalizing portion of any call, the employee answers customer inquiries, reminds customers of ancillary items, reviews current order, reviews past orders, makes an up-sell attempt(s) of new/additional product and confirms expected delivery dates with customers so that both the Company and the customer agree
• Processes service request that are sent to the field service technician through our customer relationship software, CONA, this alerts field service technician as to which customers they need to schedule a service/repair visit
• Providing internal and external support by executing accurate information in a timely manner (pricing, address/delivery, location, contact information), and digital online ordering customers with password reset, payment, registering, site navigation, and troubleshooting
• Notifying field sales reps of existing accounts that are no longer purchasing products, and also customers of updated delivery route changes via phone call/email
• Maintaining accurate customer contact information, phone number, email address
• Attend meetings as assigned and assist with special projects and events
• Train new hires on systems as requested by supervisor

Requirements:

• High School Diploma (or GED) required
• 1+ years Customer service experience preferred
• Must be able to operate Salesforce software, and Microsoft office
• Must be at least 18 years of age

Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.
Information :

• Company : Swire Coca-Cola
• Position : Customer Care Representative
• Location : Draper, UT
• Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care Representative job info - Swire Coca-Cola Draper, UT above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care Representative job info - Swire Coca-Cola Draper, UT in above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.