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- Under the direction of the Director of Credit and Collections, monitors Accounts Receivable aging and identifies past due accounts.
- Contacts past due customers via phone and email daily.
- Resolves Billing and Customer Credit issues.
- Negotiates payment plans as needed.
- Maintains customer profiles and ensures accurate information received from sales team and forwarded to corporate for entry into the database.
- Obtains and emails requested statements, invoices, credit memos and additional paperwork as necessary.
- Research and reconciles customer claims of invoice payment.
- Addresses timely rejected payments such as NSF checks, ACH and declined credit cards.
- Answers AR phone/email inquiries and follows up timely and as requested.
- Under the direction of the Director of Credit and Collections provides guidance, as required, to the cash applications team for proper application of customer payment(s).
- Assists with special projects as required.
- Provide weekly reporting to the Director of Credit and Collections.
- Actively participates in meetings to discuss accounts and critical issues.
Collection Specialist - Hanover, United States - The Chefs' Warehouse
