Deal Operations Team Lead East Region - Chestnut Hill, United States - Anywhere Real Estate
Description
16410BR
**Deal Operations Team Lead East Region - U.S. Based Remote**
Chestnut Hill
Massachusetts
**Job Description**
At Anywhere Real Estate our mission is clear. We are reimagining the home buying and selling journey while leading the industry into the future. Coldwell Banker Realty has an exciting opportunity for you to be a part of it
We are looking for a **Deal Operations Team Lead** to join our team and add value to our real estate agents experience by assisting with the creation and processing of listing and pending transactions and maintaining information across various real estate databases. In this role you will lead a group of remote Deal Operations Specialists who directly manage the transaction process for our agents. This position will manage a small volume of transactions and serve as the first point of escalation for question and issues. The Lead will manage the performance, capacity and workflow of the team and partner with the Deal Operations Supervisor to build the culture of the team.
**This position is 100% remote. The ideal candidate will reside in the Eastern Time Zone or have the ability to work during EST hours.**
**Responsibilities:**
Team Supervision: Lead a team of Deal Operation Specialists to provide best in class experience of client experience services. This includes:
+ Provide assistance with staff orientation/training
+ Manage capacity and workflow of each specialist
+ Coordinate and facilitate team meetings
+ Prepare staff schedules; Manage vacation requests; Review and approve timecards
+ Perform annual performance reviews and performance management as needed
Collaboration and Service **:** Acts as first point of escalation for questions and issues for the DOS team, agents, and branch leadership. This includes but is not limited to:
+ Act as Liaison to branch leadership
+ Be the knowledge expert of the transactions, tools and systems
+ Identify customer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner
+ Collaborate closely with all agent services departments to assist with resolution of issues and proactively reduce errors
Finding a Better Way **:**
+ Continuously evaluate procedures and seek improvements/efficiencies
+ Analyze customer feedback for performance management of Deal Operation Specialist team
+ Work with other teams within the center to seek overall improvements for your LOC(s)
**Qualifications:**
+ 3-5 years business experience; 1-2 years previous supervisory experience preferred.
+ Prior Real Estate and customer service experience strongly preferred.
+ Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members.
+ Excellent verbal and written communication skills.
+ A people first approach with the ability to keep the agent at the center of the transaction. Ability to coach team on providing exceptional customer service throughout the transaction process.
+ Ability to learn and navigate multiple software systems with an elevated level of competency.
+ Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality.
+ Demonstrable history of effectively collaborating with different departments and leaders.
+ Adaptable, able to prioritize and manage competing demands with a willingness to try new things.
#LI-JG2
#LI-Remote
**Employment Type**
Full-time
**Company**
Anywhere Advisors
**About Us**
Our Brokerage Group is one of the nation's largest owners and operators of residential real estate brokerages, with offices in more than 50 of the 100 largest metropolitan areas in the United States. Our approximately 675 owned and operated brokerage offices and approximately 56,000 independent sales agents come from our leading brands including Coldwell Banker, Sotheby's International Realty, and The Corcoran Group, as well as our robust commercial real estate operation within Coldwell Banker Commercial.
Anywhere Real Estate Inc. ) (NYSE: HOUS) is on a mission to empower everyones next move. Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate ) , Century 21 ) , Coldwell Banker ) , Coldwell Banker Commercial ) , Corcoran ) , ERA ) , and Sotheby's International Realty )
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories. Recognized for twelve consecutive years as one of the Worlds Most Ethical Companies, Anywhere has also been designated a Great Place to Work four years in a row, named one of LinkedIns 2022 Top Companies in the U.S., and honored by Forbes as one of the Worlds Best Employers 2022.
**At Anywhere, diversity fuels success for our company and for our employees.** We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. **We pursue talent** strategic thinkers who are eager to innovate, focused on execution and accountable for results. **We value diversity** respecting backgrounds, cultures, perspectives.
Youll find our commitment to diversity reflected in our achievements:
+ Forbes 2022 Best Employers for Diversity.
+ Forbes 2022 Worlds Top Female Friendly Companies.
+ Recognized on the 2020 Human Rights Campaign Corporate Equality Index.
+ Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Womens Forum of New York.
With diversity, we succeed together. We hope youll join us.
**EEO Statement**
EOE AA M/F/Vet/Disability