Customer Experience Specialist - Salt Lake City, United States - Dal-Tile

Description

Dal-Tile is currently seeking an exceptional Customer Experience Specialist, Part Time to join our TEAM As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assist showroom efforts with lead generation and business research/development while maintaining accurate customer records in all software systems like CRM, Oasis, SAP, Mircosoft Office and other programs.

Primary Objective

Ensure our customers have the best showroom experience from initial contact to sales closure thus increasing sales and repeat business.

Major Function and Scope

Ensures all aspects of the customer selection and buying experience are exceptional. Including initial contact, specifications, pricing, sourcing, and order placement.
Provides customers with selection advice and product expertise. Facilitates tile and stone selection and project development.
Communicates with customers and internal teams to follow lead and capture sale.

Supports sales growth by performing various duties including CRM reporting, answering phones and customer inquiries, setting appointments, quotes, sales transactions, sales reports, and customer contact lists, to enhance the shopping/buying experience.

Assists in the operations of the showroom including ordering, receiving, and shipping samples for customers and maintaining samples and displays within the showroom.

Assists showroom efforts with lead generation and business research/development.
Maintains showroom samples/sample room and product labels.
Assists in planning and coordination of social media posts and significant showroom events.

Performs other related duties and special projects required to help move the paradigm of the customer selling experience as required.

Experience and Knowledge Required

Requires High School diploma or GED
Associates degree preferred but relevant work experience considered in lieu of degree
2 years retail/design showroom/tile industry/customer service or project management required
Proficient at reading blueprints
Competencies

Superior interpersonal and written/oral communications skills with the ability to relate well, and cooperate with others in a strong team environment to effectively coordinate activities and accomplish goals.

Exceptional organizational and time management skills
Working knowledge of Microsoft office including Excel and PowerPoint.
Familiar with various social media platforms.
Other Pertinent Job Information

Disclaimer:

The information on this description was prepared by Compensation and department management and is designed to indicate the general nature and level of the work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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