- Build relationships and enhance member experience, respond to member requests in a friendly, helpful and positive manner
- Process transactions in a prompt, efficient, confidential and accurate manner
- Maintain an up-to-date comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.
- Promote, explain, and cross-sell other credit union services such as consumer and mortgage loans, IRAs, certificates, safe deposit boxes, debit and credit cards, on-line banking, traveler's checks, and money orders.
- Count, check, and package coins and currency.
- Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.
- Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.
- Report malfunctions of teller computers and other equipment used at the teller station.
- Check night depository bags and record proper information according to credit union procedures.
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Full-Time Teller - Elko, United States - Elko Federal Credit Union
4 weeks ago
Description
Job Description
Job DescriptionSalary: 15.45POSITION PURPOSE
Perform limited transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
QUALIFICATIONS
Education/Certification: A high school education or GED.
Required Knowledge: Thorough knowledge of principles and processes for providing member and personal services. This includes member needs assessment, meeting quality standards for services, and evaluation of member satisfaction.
Knowledge of Teller policies and procedures. Understanding of Credit Union operations and philosophy.
Experience Required: Abilities generally acquired on the job within 12 months. Prior customer service and/or cash handling experience preferred.
Skills/Abilities: Excellent oral communication and public relations skills. Bilingual helpful but not required. Professional appearance, dress, and attitude. Working knowledge of related computer systems and applications. Solid math skills. Demonstrates carefulness about detail and is thorough in completing work tasks. Maintains confidentiality related to Credit Union operations and work-related information.
